Park Terrace Care Center: Bed Bug Infestation Hidden - NY
The resident, identified in inspection records only as Resident 199, lives at Park Terrace Care Center on Van Doren Street in Corona, Queens. They have vascular dementia, Type 2 diabetes, and colon cancer. Inspectors noted the resident has both short and long-term memory problems and modified independence in daily decision-making, meaning they could not reliably advocate for themselves or report the problem to their own family.
The facility's pest control log dated June 10, 2024, recorded bed bugs in the resident's room. A pest control service report dated June 10, 2025, documented that the room was treated with Bedlam and Transport Mikron pesticides. Inspectors found no documentation that anyone had ever notified the resident's representative. Not after the initial detection. Not after the chemical treatment.
When inspectors interviewed the representative on September 2, 2025, the answer was direct: they had not been told.
Nobody at the facility disputed this. What emerged instead, across three separate interviews on September 9, was a picture of a notification system that had quietly collapsed under its own assumptions.
A registered nurse told inspectors she was unaware the resident had ever had a bed bug infestation. She said notification was the social worker's responsibility. The Director of Nursing said the same: the social worker handles family contact when bed bugs are found, and families are encouraged to let the facility launder the resident's clothing at high temperatures to kill any remaining bugs. It was a practiced answer, describing a process that had simply not happened.
The Director of Social Work acknowledged that either nursing or social services was supposed to make the call. Then came the explanation: at the time of the infestation, the social services department was short a staff member. The director was covering four floors alone.
They also said this kind of notification would not necessarily be documented in the progress notes.
That last detail matters. When a communication lives only in someone's memory, and the person responsible was stretched across four floors, the communication becomes easy to lose. There is no record to check, no note to prompt a follow-up, no way for a supervisor to verify it happened. The resident's representative spent more than a year not knowing their family member had been sleeping in a room where bed bugs were found, then treated with pesticides.
Park Terrace Care Center's own policy, revised as recently as May 2025, states the intent is to provide "appropriate and timely information about changes relevant to a resident's condition or changes in room" to the people responsible for care decisions. The revision date is notable: the policy was updated the same month the pest control company returned to treat the room. The notification still did not happen.
The inspection was conducted as part of a recertification and complaint survey completed September 9, 2025. The bed bug notification failure was the sole deficiency cited in the portion of the report made available, rated at the lower end of the harm scale, minimal harm or potential for actual harm.
That rating reflects regulatory categories, not the experience of a family member who trusted a facility to tell them when something was wrong with their loved one's room. The resident's representative learned about the bed bugs the way they should never have had to: from a stranger with a clipboard, more than a year after the fact.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Park Terrace Care Center from 2025-09-09 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
Park Terrace Care Center in Corona, NY was cited for violations during a health inspection on September 9, 2025.
The resident, identified in inspection records only as Resident 199, lives at Park Terrace Care Center on Van Doren Street in Corona, Queens.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.