Loretto Health and Rehabilitation: Housekeeping Failures - NY
The Director of Housekeeping told inspectors that window shades were part of the facility's deep-clean process. If a housekeeper couldn't get a shade clean on their own, they were supposed to report it to a crew leader. If the crew leader couldn't get it clean either, maintenance would be contacted to replace it. The director said they were never notified that any additional cleaning or replacements were needed on the thirteenth floor. Nobody had flagged anything.
The facility's own records told a different story. A repair had been done on a heating and cooling pipe, a job that left the floor without climate control for at least three hours and required the vendor to schedule around outside temperatures. The window shade issue was connected to that disruption. When housekeeping couldn't clean a shade, the expectation was to order a new one and notify maintenance to install it. Maintenance said they were never notified to install any window shades on the thirteenth floor.
Wheelchair cleaning fell to a staff member who worked four days a week, handling chairs during overnight shifts and as part of assigned deep cleans. If a staff member spotted a dirty chair outside that schedule, they were expected to clean it on the spot. Inspectors found chairs that had not been cleaned.
CMS rated the harm level as minimal, with some residents affected. The deficiency was cited under New York's nursing home sanitation standards.
The Director of Housekeeping described a layered system with multiple points where a problem could be caught and escalated. At Loretto, on the thirteenth floor, none of those points caught anything.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Loretto Health and Rehabilitation Center from 2025-08-29 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
LORETTO HEALTH AND REHABILITATION CENTER in SYRACUSE, NY was cited for violations during a health inspection on August 29, 2025.
The Director of Housekeeping told inspectors that window shades were part of the facility's deep-clean process.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.