Conway Healthcare And Rehabilitation Center
Inspection Findings
F-Tag F0627
F 0627 Level of Harm - Minimal harm or potential for actual harm Residents Affected - Few
During a telephone interview on 08/19/2025 at 3:18 PM, the Ombudsman stated Resident #81 indicated
they were not given a choice about discharging. The Ombudsman stated she informed Resident #81 and their family member, that Resident #81 did not have to leave if they wanted to appeal the discharge. The Ombudsman revealed she called and cancelled the appeal after the facility discharged the resident. She then stated she could not get in contact with Resident #81’s family member after she found out the facility had discharged the resident. The Ombudsman indicated that Resident #81’s family member did not want the resident discharged to a different facility.
During a telephone interview on 08/20/2025 at 2:39 PM, Resident #81's family member revealed the resident filed an appeal before they were discharged from the facility, and Resident #81 was still discharged . The family member then stated Resident #81 did not want to be discharged .
During a phone interview on 08/21/2025 at 11:15 AM, Resident #81 confirmed they were admitted to the facility December 2024 and did not know why they were discharged from the facility. Resident #81 revealed
they informed the Administrator they wanted to file an appeal the day they were told they had to leave. The resident stated the Administrator informed them they had no choice. Resident #81 indicated she did not want to leave the facility, they never smoked in the facility, never had cigarettes or a lighter in their room, and the only drug they had ever taken, before being admitted , was marijuana. Resident #81 indicated they only had a urine test for a urinary tract infection and was never asked or informed of a drug test being completed.
During an interview on 08/21/2025 at 1:50 PM, Certified Nurse Aide (CNA) #5 indicated Resident #81 was never witnessed being physically abusive to another resident.
During an interview on 08/21/2025 at 2:03 PM, CNA #9 indicated she did not remember Resident #81 physically harming another resident.
During an interview on 08/21/2025 at 2:34 PM, the Administrator indicated Resident #81 was discharged for improper behavior and for not following smoking policies. He revealed Resident #81 was issued a 30-day notice on 07/23/2025 and discharged to a different facility the next day on 07/24/2025. The Administrator indicated that he was aware that Resident #81 filed an appeal, and he chose to discharge the resident to another facility anyway. The Administrator then revealed Resident #81 never physically abused another resident, but there was a need for an immediate discharge because Resident #81 bumped their chair into another resident’s wheelchair.
During an interview on 08/21/2025 at 2:53 PM, CNA #6 stated she did not know why Resident #81 was discharged from the facility. She revealed she had never witnessed Resident #81 physically abusing another resident or smoking in their room.
During a phone interview on 08/21/2025 at 3:14 PM, the Medical Director stated he did not know why Resident #81 was discharged from the facility.
A review of a facility policy titled, Admission, Transfer, and Discharge revealed, The nursing facility will not transfer or discharge a resident while an appeal is pending, unless the failure to discharge would endanger
the health or safety of the resident or other individuals in the nursing facility.
FORM CMS-2567 (02/99) Previous Versions Obsolete
Event ID:
Facility ID:
If continuation sheet
F-Tag F0684
Federal health inspectors cited CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR for a deficiency under regulatory tag F-F0684 during a standard health inspection conducted on 2025-08-21.
Category: Quality of Life and Care Deficiencies
The facility was found deficient in the following area: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 6 deficiencies cited during this inspection of CONWAY HEALTHCARE AND REHABILITATION CENTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-20.
F-Tag F0759
Federal health inspectors cited CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR for a deficiency under regulatory tag F-F0759 during a standard health inspection conducted on 2025-08-21.
Category: Pharmacy Service Deficiencies
The facility was found deficient in the following area: Ensure medication error rates are not 5 percent or greater.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 6 deficiencies cited during this inspection of CONWAY HEALTHCARE AND REHABILITATION CENTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-20.
F-Tag F0760
Federal health inspectors cited CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR for a deficiency under regulatory tag F-F0760 during a standard health inspection conducted on 2025-08-21.
Category: Pharmacy Service Deficiencies
The facility was found deficient in the following area: Ensure that residents are free from significant medication errors.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 6 deficiencies cited during this inspection of CONWAY HEALTHCARE AND REHABILITATION CENTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-20.
F-Tag F0761
Federal health inspectors cited CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR for a deficiency under regulatory tag F-F0761 during a standard health inspection conducted on 2025-08-21.
Category: Pharmacy Service Deficiencies
The facility was found deficient in the following area: Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Scope/Severity Level D: isolated, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 6 deficiencies cited during this inspection of CONWAY HEALTHCARE AND REHABILITATION CENTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-20.
F-Tag F0880
Federal health inspectors cited CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR for a deficiency under regulatory tag F-F0880 during a standard health inspection conducted on 2025-08-21.
Category: Infection Control Deficiencies
The facility was found deficient in the following area: Provide and implement an infection prevention and control program.
Scope/Severity Level E: pattern, no actual harm with potential for more than minimal harm.
While no actual harm was documented, there was potential for more than minimal harm to residents.
This was one of 6 deficiencies cited during this inspection of CONWAY HEALTHCARE AND REHABILITATION CENTER.
Correction Status: Deficient, Provider has date of correction.
The facility reported correction as of 2025-09-20.
CONWAY HEALTHCARE AND REHABILITATION CENTER in CONWAY, AR inspection on recent inspection.
Found 0 violation(s). Severity: Standard violations. Status: 0 corrected, 0 pending.
Frequently Asked Questions
- What is an F-tag violation?
- F-tags are federal deficiency codes used by CMS to categorize nursing home violations. Each F-tag corresponds to a specific federal regulation (42 CFR Part 483). For example, F607 relates to abuse prevention policies, F880 relates to infection control.
- Were these violations corrected?
- Facilities must submit plans of correction and implement changes within required timeframes. CMS conducts follow-up inspections to verify corrections. Check the inspection report for specific correction dates and follow-up verification status.
- How often do nursing home inspections happen?
- CMS conducts unannounced inspections of all Medicare/Medicaid-certified nursing homes at least once per year. Additional inspections may occur based on complaints, facility-reported incidents, or follow-up to verify previous violations were corrected.
- What should families do about these violations?
- Families should: (1) Review the full inspection report for details, (2) Ask facility administration about specific corrective actions taken, (3) Check if this represents a pattern by reviewing prior inspections, (4) Compare with other facilities in CONWAY, AR, (5) Report new concerns to state authorities.
- Where can I see the full inspection report?
- Complete inspection reports are available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request copies directly from CONWAY HEALTHCARE AND REHABILITATION CENTER or from the state Department of Health. Reports include deficiency codes, facility responses, and correction timelines.