Terra Bella Health and Wellness Suites: Pain Ignored - TX
On the evening of May 11, 2026, a resident at Terra Bella Health and Wellness Suites lay in bed while a certified nursing assistant prepared supplies for a brief change. The resident, identified in inspection records only as Resident 1, began yelling "owe, owe, owe" before anyone had touched her or attempted to turn her. A medical assistant came from behind the curtain and told her she was sorry if it was going to hurt. Then the turning began.
She yelled out when they rolled her to her right side. She moaned while they held her in place to clean her. She yelled again when they rolled her back. Then they turned her to her left side to pull supplies from under her, and she moaned again. When they finally moved her onto her back to close her brief, she yelled out several more times. The medical assistant, at one point during the procedure, rubbed the resident's right hip and asked if that was where the pain was coming from. No response could be heard on the recording.
The next night, May 12, a different CNA was providing care. She nudged Resident 1's right leg and the resident said "ouch." The CNA stopped immediately and called for the nurse on duty, LVN B, telling her she had never seen the resident react that way before. She also mentioned that Resident 2, who shared the room, had told her that Resident 1 had been screaming a lot.
LVN B came over and began pressing on different areas of Resident 1's lower legs. When she touched the right knee, the resident yelled out. LVN B told the CNA that Resident 1 had recently had a fall.
The family's representative, referred to in inspection records as the RP, had been reviewing the camera footage on her own. On May 22, she sent a text message to the federal surveyor with a copy of the May 11 video. The next day she sent the May 12 recording. She had not waited for the facility to bring this information to her.
What the RP described to the surveyor about the weeks that followed was its own kind of documentation. Before whatever happened to Resident 1's right leg, she had been doing better. She had struggled with depression and for a time had refused to leave her room or attend activities. In recent months, that had changed. She was getting up for meals. She was going to activities. The family had noticed.
Since the incident, she had left her bed only for medical appointments. When staff moved her for care, she winced and said "ow." She was sleeping more. She was eating less.
"She is sleeping a lot and not eating as much the last few days," the RP wrote to the surveyor on May 28.
The inspection was conducted as a complaint investigation. CMS rated the violation at the level of actual harm, meaning inspectors concluded a resident had been injured, not merely placed at risk. The facility is disputing the citation.
What the camera recorded on May 11 was not a single difficult moment during care. It was a resident in enough pain that she was crying out before anyone touched her, crying out each time she was moved, and moaning in the intervals between. The staff present were not indifferent — the medical assistant tried to locate the source of the pain, the CNA on May 12 stopped immediately and summoned a nurse. But the footage existed because a family member had installed a camera, not because the facility had a system that would have caught what those two nights contained.
The right knee. The recent fall. The yelling that Resident 2 had been hearing from across the room.
The woman who had finally started going to the dining room was now spending her days in bed, wincing when anyone moved her.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Terra Bella Health and Wellness Suites from 2026-05-23 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 15, 2026 · Our methodology
Terra Bella Health and Wellness Suites in Houston, TX was cited for violations during a health inspection on May 23, 2026.
The resident, identified in inspection records only as Resident 1, began yelling "owe, owe, owe" before anyone had touched her or attempted to turn her.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.