Eagle Pointe Skilled Nursing: Drug Complaint Ignored - OH
The texts told a story that facility management already knew.
On March 6, at 7:52 in the evening, the resident, identified in inspection records as Resident 21, sent a message to the facility's scheduler reporting that a certified nursing assistant, CNA 315, smelled of marijuana. He noted it was not the first time. The scheduler, identified as Scheduler 303, wrote back at 8:27 p.m. that CNA 315 was working the South wing that night and she would have another talk with her.
That was not enough for Resident 21. He sent another text to the same scheduler reporting that CNA 315 smelled of marijuana again. The scheduler told him she would notify the director of nursing and the administrator.
The next morning, March 7, he texted the facility's social services designee, identified as SSD 353, with the same concern: CNAs on the South wing were smelling like marijuana, and this had happened before. SSD 353 replied that she would notify the assistant director of nursing and the administrator.
By the time federal inspectors arrived nearly two months later, Resident 21 said he had spoken with the director of nursing several times about his concerns. Nothing had been done to stop it.
The scheduler confirmed to inspectors that Resident 21 had texted her on March 6 about CNA 315 and a second aide, CNA 339, both smelling of marijuana, and that she had reported the complaint to the administrator. The social services designee confirmed she had received two texts from Resident 21 about CNA 315 on March 6, that he had also told her verbally, and that she had notified the administrator immediately.
The administrator's response, according to SSD 353, was to wait. There was a planned all-staff meeting coming up, and the administrator decided to hold any education until then.
Inspectors could not reach the unit manager, identified as UM 336, by phone on the day of the inspection. No return call was received.
The inspection, conducted April 30 as part of a complaint investigation, cited Eagle Pointe for failing to respond to a resident's grievance. The complaint was filed under federal case number 2982896. Inspectors classified the violation as causing minimal harm or the potential for actual harm, with few residents affected.
What the classification does not capture is the position Resident 21 was placed in. He did everything a resident is supposed to do. He reported a concern through proper channels, more than once, to more than one person, in writing and in person. He kept documentation. He followed up. Each person he contacted confirmed they passed his complaint up the chain. The administrator received the information and chose to fold it into a future agenda item.
For nearly two months, Resident 21 continued raising the same concern with the director of nursing. He continued getting nowhere.
The facility's own resident rights policy, last updated in February 2021, states that residents have the right to voice grievances without fear of reprisal and to have the facility respond to those grievances. The gap between that written commitment and what Resident 21 experienced was what federal inspectors ultimately cited.
He had the texts to prove it.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Eagle Pointe Skilled Nursing & Rehab from 2026-04-30 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
EAGLE POINTE SKILLED NURSING & REHAB in ORWELL, OH was cited for violations during a health inspection on April 30, 2026.
The texts told a story that facility management already knew.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.