Glendale Home: Bathing, Toileting Failures Found - NY
The facility, operated by the Schenectady County Department of Social Services on Hetcheltown Road, was cited for failing to provide basic care to two residents whose needs were documented in their own care plans.
The stroke patient, identified in inspection records only as Resident #2, had been admitted with hemiplegia and hemiparesis — weakness and paralysis on one side of the body from a previous stroke — along with high blood pressure and a blood sodium imbalance. The resident was cognitively intact, able to communicate, and understood what was happening around them. Their care plan required two staff members for transfers due to safety concerns, and their own assessment documented they needed substantial to maximal assistance to bathe.
The aide accountability records told a different story than the care plan required. There was no documented evidence of a bath or shower on the evening shift of December 21, 2023, the day after admission. No documented bath or shower on December 28, 2023 either. The first two weeks, gone.
The second resident, identified as Resident #201, came to the facility with a broken hip, heart failure, and episodes of irregular heart rhythm. Also cognitively intact. Also able to communicate. Their care plan required one staff member to assist with toileting, and aides were supposed to document bowel elimination every shift.
What the July 2024 toileting records actually showed was a pattern of absence that ran across most of the month. No documented toileting on the day shift or night shift of July 12. No evening or night shift documentation on July 13. No day or night shift on July 14. The night shift of July 15, gone. Day shift on July 16, gone. Night shift on July 18, gone. Day and night shift on July 19, gone. Night shift on July 20. Day shift on July 21. Day shifts on July 23, July 24, July 26, and July 27. Evening and night shifts on July 28. Night shift on July 30.
That is not a documentation gap on a single busy night. That is a pattern across more than half the shifts in a month for a resident with a broken hip who needed help getting to the toilet.
A certified nurse aide interviewed by inspectors on the morning of April 28, 2026 said there were no instances where they had been unable to give a shower. If a shower had to be skipped, they said, it would be reported to the nurse and rescheduled for the next day.
A licensed practical nurse on the Union Station Unit said the same thing, in almost the same words, at almost the same time. There is no reason, the nurse told inspectors, for a resident not to get their shower on the scheduled day. If staffing was short, nurses would step in and help give care, including showers. If a shower still couldn't happen, it would go to the head nurse, then get passed to the next shift, and if that shift couldn't do it either, it would be scheduled for the following day. The communication method: a note with the 24-hour report, passed along in shift-to-shift handoff.
The system they described, in other words, had safeguards. The records showed the safeguards didn't work, at least not for these two residents during the periods inspectors examined.
For Resident #2, the failure happened in the days immediately following admission, when a cognitively aware person who had just experienced a stroke and arrived at a new facility was going without basic hygiene for two weeks. Whatever the reason, no one picked it up on the next shift, or the shift after that, or across the fourteen days that followed.
For Resident #201, a resident with a broken hip who needed help getting to the bathroom, the gaps in the record don't answer what actually happened during those undocumented shifts. The inspection report documents what wasn't recorded. It does not document whether staff skipped the toileting, forgot to chart it, or something else. What it documents is that across more than fifteen shifts in a single month, there is no evidence the care happened at all.
The inspection was a complaint survey, meaning someone had raised a concern before inspectors arrived. The facility was cited under New York State regulation 415.12(f)(1), which covers the provision of care in accordance with professional standards of practice. The harm level was classified as minimal harm or potential for actual harm, the lower end of the federal deficiency scale.
Glendale Home is a county-run facility. It serves residents who, by definition, are dependent on staff for the most basic functions of daily life. Resident #201, with a broken hip and heart failure, could not get to the bathroom alone. Resident #2, paralyzed on one side from a stroke, could not bathe themselves. Both residents were aware of what was happening around them. Both were relying on the staff and the system the nurse described, the notes, the handoffs, the nurses stepping in, to make sure the care actually happened.
The records from those weeks suggest it didn't.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Glendale Home-schdy Cnty Dept Social Services from 2026-04-28 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
GLENDALE HOME-SCHDY CNTY DEPT SOCIAL SERVICES in SCOTIA, NY was cited for violations during a health inspection on April 28, 2026.
The resident was cognitively intact, able to communicate, and understood what was happening around them.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.