Pensacola Nursing: Filthy Showers, Broken Toilets - FL
Federal inspectors found the man's shower covered in black grime on tile walls and floors, with the drain buried under hair and a thick white substance. When they returned the next day, nothing had changed.
The resident told inspectors he had been using the shower and "had asked the staff multiple times to clean it." By the second day of the inspection, he said "he wanted to take a shower but wanted it cleaned first."
Staff claimed they cleaned rooms, bathrooms and showers daily.
But when the housekeeping manager toured the shower with inspectors, he admitted "he would not want to use the shower with grime and hair in the drain." The manager said "the shower did not look like it had been cleaned."
Records revealed why. The facility's own deep cleaning schedule showed the room had never been cleaned by staff. A verification form from March marked the shower as "unsatisfactory" for cleanliness.
In another room, inspectors discovered a toilet with thick brown and black substance around its base. The toilet had pulled away from the floor, leaving a half-inch gap.
The administrator and maintenance director both observed the broken toilet during a tour with inspectors. The maintenance director said staff should report repairs through tickets, phone calls, or the facility's computer system.
But nobody had.
The facility's own maintenance policy requires the department to maintain buildings and equipment "in a safe and operable manner" and in compliance with federal, state and local regulations.
Staff member identified as "Staff B" in housekeeping told inspectors that rooms, bathrooms and showers "get cleaned daily." The housekeeping manager said his expectations were for staff to clean bedrooms, bathrooms and showers daily, with deep cleaning conducted monthly.
The reality contradicted those claims. Inspectors photographed the grime-covered shower on April 6. They returned April 7 to find identical conditions. The resident remained unable to shower in clean facilities.
The housekeeping manager reviewed monthly deep cleaning schedules with inspectors and confirmed the room with the filthy shower was not cleaned by staff, despite being on the schedule.
Facility records showed the deep clean verification form for the room, dated March 20, specifically marked the bathroom shower as unsatisfactory for sanitization and noted the shower curtain had not been properly checked.
The maintenance policy, dating to December 2009, explicitly states the maintenance department is responsible for maintaining buildings, grounds and equipment safely and in compliance with current federal, state and local laws and regulations.
Yet the broken toilet remained unfixed, with both the administrator and maintenance director acknowledging during the inspection tour that repairs were needed.
The maintenance director explained the facility's system for reporting repairs but could not explain why the obvious toilet damage had never been reported or addressed.
Federal inspectors classified the violations as causing minimal harm or potential for actual harm to residents. The deficiencies affected 2 of 29 occupied resident rooms that inspectors sampled during their April 9 survey.
The resident in the room with the filthy shower continued asking for basic cleanliness while living in conditions his own housekeeping manager admitted were unacceptable. The man in the room with the broken toilet faced unsanitary conditions and potential safety hazards from the improperly secured fixture.
Both residents remained in rooms that violated the facility's obligation to maintain a clean and comfortable environment, despite staff claims of daily cleaning and proper maintenance protocols.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Pensacola Nursing & Rehabilitation Center from 2026-04-09 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
PENSACOLA NURSING & REHABILITATION CENTER in PENSACOLA, FL was cited for violations during a health inspection on April 9, 2026.
Federal inspectors found the man's shower covered in black grime on tile walls and floors, with the drain buried under hair and a thick white substance.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.