Complete Care at Hillside: Resident Rights Violations - DE
The incident at Complete Care at Hillside LLC, a nursing home at 810 South Broom Street in Wilmington, was the subject of a complaint inspection completed January 30, 2026. Federal inspectors cited the facility for failing to treat the resident, identified in records as R103, with dignity.
R103 was admitted to the facility on August 19, 2025, with diagnoses including orthostatic hypotension and heart failure. Six days after admission, a cognitive assessment placed his score at 15 out of 15, indicating fully intact cognition. He knew what had happened to him. He just couldn't get anyone to fully act on it.
On August 26, R103 reported to staff that four days earlier, a male aide had come into his room and assaulted him by pulling down his underwear. His account shifted slightly in the telling. He said at one point it wasn't his underwear but his pants. He acknowledged being foggy since his hospital discharge, saying medications had "taken over his mind." The facility logged the inconsistency and identified the aide who had cared for him that day as E16, a certified nursing assistant.
A follow-up incident report the same day captured R103's clearest account. He said E16 woke him while trying to pull his underwear down to remove them. He denied being touched sexually. He said he didn't want E16 to care for him again. He didn't want the police called and said he wasn't fearful.
E16 denied everything. A statement logged August 29 recorded that he "adamantly denied" pulling down the resident's underwear or assaulting him, acknowledging only that he had provided care to R103 that day.
The facility's response was a memo. On September 15, the Director of Nursing sent correspondence to the state agency stating that E16 had been educated about customer service, specifically about explaining why you have entered a room and informing residents before checking them for incontinence. That was it. One conversation about customer service. No documentation of formal retraining. No further action recorded.
By the time inspectors interviewed R103 on January 29, 2026, more than five months had passed. His account had not changed in its essentials. "I was asleep and felt tugging at my hip," he told inspectors. "E16 said that I had to take my underwear off. E16 did not touch me sexually or anything but he didn't announce himself and he didn't knock on the door."
That same afternoon, the Director of Nursing confirmed to inspectors that no follow-up training had been given to E16 after the incident. Her explanation: E16 only works every other weekend, and by the time he returned to the facility, R103 had already been discharged.
The resident was gone. So the problem, in the facility's apparent view, was resolved.
Inspectors did not agree. The citation documents that the facility failed to ensure R103 was treated with dignity, specifically by failing to wake him or obtain his permission before attempting incontinence care. The level of harm was assessed as minimal harm or potential for actual harm, the lower end of the federal scale, and the number of residents affected was listed as few.
What the inspection record does not contain is any indication that the facility treated the gap between what R103 described and what E16 denied as something requiring sustained attention. A cognitively intact man reported waking to someone pulling at his clothing without warning. The aide said it didn't happen. The facility sent a memo to the state and waited for the schedule to sort itself out.
R103 was discharged before E16 worked another weekend shift. Whether he was ever told what, if anything, the facility concluded about what happened to him in that room is not recorded in the inspection report.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Complete Care At Hillside LLC from 2026-01-30 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 4, 2026 · Our methodology
COMPLETE CARE AT HILLSIDE LLC in WILMINGTON, DE was cited for violations during a health inspection on January 30, 2026.
Federal inspectors cited the facility for failing to treat the resident, identified in records as R103, with dignity.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.