Complete Care at Prospect Heights: Safety Violations - NJ
The fifth-floor registered nurse told inspectors she raised concerns about stained rugs and walls with the administrator, maintenance director, and director of nursing "every time I get a new patient." She said she "verbally expressed my dilemma in the morning meeting" and the conditions "had been like that over a year, no matter how much they shampoo it did not come off."
When she complained, administrators told her "they know."
Inspectors found the problems throughout the facility during a January inspection. Hallway carpets were stained with "large, dark, brownish substance" near resident rooms. The area around the nursing station showed dark stains. Walls were stained with brown substances, and wallpaper was peeling in dining rooms and hallways.
The housekeeping and maintenance director said the carpets were shampooed every two weeks, but "the floor stains did not come out." She told inspectors she had been asking administrators to replace the peeling wallpaper, explaining that using bleach "gets worse."
On the sixth floor, inspectors observed peeling wallpaper on both the ceiling and walls of the main dining room, plus more brownish stains on carpeting near windows.
The facility's own policy requires providing "a safe, clean, comfortable and homelike environment" that includes "preventing the spread of disease-causing organisms." The policy covers all areas "frequented by residents, including the residents' rooms, bathrooms, hallways, dining areas."
When inspectors met with administrators for the exit conference, they provided no additional information about addressing the stained carpets and peeling wallpaper that staff had been reporting for over a year.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Complete Care At Prospect Heights LLC from 2026-01-29 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
COMPLETE CARE AT PROSPECT HEIGHTS LLC in HACKENSACK, NJ was cited for violations during a health inspection on January 29, 2026.
Hallway carpets were stained with "large, dark, brownish substance" near resident rooms.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.