Loft Rehab & Nursing of Normal: No Hot Water, Missed Showers - IL
That resident, identified in inspection records only as R1, told inspectors the hot water had been out on his hall for a couple of months. He was cognitively intact, admitted with osteomyelitis of the right ankle and foot, chronic atrial fibrillation, and stage four kidney disease. He knew exactly how long he'd been waiting.
Federal inspectors visited Loft Rehab & Nursing of Normal on January 2, 2026, following a complaint. What they found was a facility split in two, literally: the half called Downtown had hot water. The half called Uptown did not. Had not, by residents' accounts, for more than a month.
A second resident, R3, told inspectors on December 30 that she doesn't get two showers a week, every week. The showers she does receive are warm to the touch, she said, not hot. R3 has chronic obstructive pulmonary disease with acute exacerbation, respiratory failure with hypoxia, and type two diabetes with diabetic neuropathy. Her care plan had flagged an ADL self-care deficit since February 2024, citing fatigue, impaired balance, and limited mobility. She depends on staff to bathe her.
R6 can't speak. She communicated with inspectors using a dry erase board and a marker. She wrote that the facility had been experiencing a lack of hot water on her hall for over a month. She wrote that she is taken to another part of the building to shower where hot water is available. She wrote that she doesn't feel she gets enough showers at this facility. R6 was admitted in December 2025 after fractures to both the upper and lower ends of her left fibula, with a history of repeated falls and muscle disorders. She had been a resident for less than two weeks when the inspection took place.
Three residents. One using a whiteboard to describe her own neglect.
On January 2, a corporate nurse identified in the report as V16 told inspectors that residents are supposed to receive two showers weekly and that not all residents are getting them. V16 also said she was unable to provide correct documentation of the dates residents had received showers. The facility's own records could not show when these people had last been bathed.
The care plan for R1 had flagged ADL deficits since April 2025. The care plan for R3 had flagged them since February 2024. The care plan for R6 was initiated the same month she arrived. All three were documented as needing assistance with bathing. All three told inspectors the same thing: they weren't getting it.
What the inspection does not explain is why a hot water failure that residents describe as lasting over a month did not trigger an immediate workaround, or why being transported to the Downtown hall for showers was not happening consistently enough that any of the three residents felt they were receiving adequate care. R6 said she is sometimes taken to the other side. She also said it isn't enough.
The facility's ADL policy, dated February 2025, states that residents who cannot carry out activities of daily living will receive the necessary services to maintain personal hygiene. The corporate nurse who showed up on January 2 could not produce records showing that had happened.
R1 described his bed bath water as lukewarm. He said the hot water had been out for a couple of months. He is cognitively intact. He knew what he was describing, and he described it clearly to the first person who asked.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Loft Rehab & Nursing of Normal from 2026-01-02 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
LOFT REHAB & NURSING OF NORMAL in NORMAL, IL was cited for violations during a health inspection on January 2, 2026.
That resident, identified in inspection records only as R1, told inspectors the hot water had been out on his hall for a couple of months.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.