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Evergreen Crossing: Medication Error Deficiency - IN

Healthcare Facility
Evergreen Crossing And The Lofts
Indianapolis, IN  ·  2/5 stars

LPN 5 told inspectors on December 31 that she managed insulin for two residents on her hallway, both wearing FreeStyle electronic glucose monitors. She described using the monitor's reader to check blood sugar levels and poking a finger for a manual recheck when the reading didn't match her expectations. For short-acting insulin, she said she preferred to wait until breakfast or lunch trays were served to keep blood sugar from dropping too low. But the preference and the practice weren't always the same thing. She administered the insulin "according to when the resident requested," she said.

Humalog, the rapid-acting insulin her residents received, is designed to match mealtime glucose spikes. The manufacturer instructs that it be given within 15 minutes before a meal or immediately after. Timing it to a resident's request, without confirming food is on the way, leaves a window where insulin is working and glucose isn't rising to meet it.

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The facility's medication administration policy, provided to inspectors that afternoon, listed the "right time" as one of the five rights of medication administration. The policy was undated. A Regional President of Risk Management handed it over and confirmed it was the policy currently in use.

The facility's own medication administration windows for morning doses ran from 6:00 a.m. to 11:00 a.m. That five-hour window offered no guidance on coordinating rapid-acting insulin with meal delivery.

Inspectors rated the violation as having minimal harm or potential for actual harm, affecting a few residents. The citation was filed as a complaint investigation.

For the two residents on LPN 5's assignment, the difference between insulin timed to a request and insulin timed to a tray could mean a blood sugar that falls before the meal ever arrives.

Full Inspection Report

The details above represent a summary of key findings. View the complete inspection report for Evergreen Crossing and the Lofts from 2025-12-31 including all violations, facility responses, and corrective action plans.

Additional Resources


Editorial Standards

Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).

Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.

Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.

Last verified: June 20, 2026  ·  Our methodology

Quick Answer

EVERGREEN CROSSING AND THE LOFTS in INDIANAPOLIS, IN was cited for violations during a health inspection on December 31, 2025.

LPN 5 told inspectors on December 31 that she managed insulin for two residents on her hallway, both wearing FreeStyle electronic glucose monitors.

Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.

Frequently Asked Questions

What happened at EVERGREEN CROSSING AND THE LOFTS?
LPN 5 told inspectors on December 31 that she managed insulin for two residents on her hallway, both wearing FreeStyle electronic glucose monitors.
How serious are these violations?
Violation severity varies from minor documentation issues to serious safety concerns. Review the inspection report for specific deficiency codes and scope. All violations must be corrected within required timeframes and are subject to follow-up verification inspections.
What should families do?
Families should: (1) Ask facility administration about specific corrective actions taken, (2) Request to see the follow-up inspection report verifying corrections, (3) Check if this represents a pattern by reviewing prior inspection reports, (4) Compare this facility's ratings with other nursing homes in INDIANAPOLIS, IN, (5) Report any new concerns directly to state authorities.
Where can I see the full inspection report?
The complete inspection report is available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request a copy directly from EVERGREEN CROSSING AND THE LOFTS or from the state Department of Health. The report includes specific deficiency codes, facility responses, and correction timelines. This facility's federal provider number is 155826.
Has this facility had violations before?
To check EVERGREEN CROSSING AND THE LOFTS's history, visit Medicare.gov's Care Compare and review their inspection history, quality ratings, and staffing levels. Look for patterns of repeated violations, especially in critical areas like abuse prevention, medication management, infection control, and resident safety.


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