Licensed Vocational Nurse 2, working through a staffing agency, heard the call light system activating but refused to respond. When inspectors observed her sitting at Nursing Station 1 at 1:29 p.m., she acknowledged hearing the buzzing sounds but stated she wouldn't answer because she was registry staff.
At the same time, Licensed Vocational Nurse 1 sat at the same nursing station working on paperwork for new admissions. She told inspectors there were "buzzing sound and call lights on for two rooms" but continued her computer work instead of responding to residents.
LVN 1 suggested she could use the overhead page system to ask floor staff for help with the call lights, but inspectors found no evidence she had done so.
The facility's own policy requires that "staff members who see or hear an activated call light are responsible for promptly responding." The policy makes no distinction between permanent and registry employees.
Registered Nurse 1 confirmed to inspectors that call lights "should be answered immediately" and that "any staff can answer the call light." She warned that residents "may be in harm" if call lights aren't attended to right away.
RN 1 emphasized that "all staff is responsible for answering call light, even if they are under registry," directly contradicting the registry nurse's refusal to help.
The facility's Quality of Life policy states that resident needs and preferences must be accommodated "to the extent possible" unless health and safety would be endangered. Inspectors found the unanswered call lights violated residents' right to timely assistance with their individual needs.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Ocean Pointe Healthcare Center from 2025-12-30 including all violations, facility responses, and corrective action plans.
Additional Resources
- View all inspection reports for Ocean Pointe Healthcare Center
- Browse all CA nursing home inspections
