CNA #117 cared for residents from late November through December despite her state certification expiring in November. The lapse put all 54 residents at the facility at risk of receiving care from an unlicensed worker.
The breakdown began when the nursing assistant submitted her resignation in November. Human Resources Coordinator #150 removed her registration renewal information from the computer system as part of standard procedure.
But CNA #117 changed her mind. She notified human resources that she wanted to remain employed at the facility. The coordinator failed to re-enter the renewal information, allowing the assistant's certification to expire without anyone catching the error.
State registry records show the nursing assistant was not eligible to work after her certification lapsed. Yet facility staffing schedules document her working continuously through December, providing direct patient care without valid credentials.
Federal inspectors discovered the violation during a complaint investigation in late December. The facility's own policy requires immediate removal from the work schedule when licenses expire, with suspension without pay until valid certification is provided.
The policy warns that continued inability to provide license verification "will place the employee's employment in jeopardy." Despite this clear directive, management allowed the unlicensed worker to continue caring for vulnerable residents for over a month.
The human resources coordinator acknowledged the oversight during interviews with inspectors. She confirmed that removing and failing to re-enter the renewal information directly caused the certification to expire undetected.
The violation affects staffing adequacy requirements designed to ensure only properly trained and certified personnel provide resident care.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Norwalk Memorial Home from 2025-12-30 including all violations, facility responses, and corrective action plans.
