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Norwalk Memorial Home: Unlicensed Aide Worked 34 Days - OH

Healthcare Facility
Norwalk Memorial Home
Norwalk, OH  ·  4/5 stars

CNA #117 cared for residents from late November through December despite her state certification expiring in November. The lapse put all 54 residents at the facility at risk of receiving care from an unlicensed worker.

The breakdown began when the nursing assistant submitted her resignation in November. Human Resources Coordinator #150 removed her registration renewal information from the computer system as part of standard procedure.

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But CNA #117 changed her mind. She notified human resources that she wanted to remain employed at the facility. The coordinator failed to re-enter the renewal information, allowing the assistant's certification to expire without anyone catching the error.

State registry records show the nursing assistant was not eligible to work after her certification lapsed. Yet facility staffing schedules document her working continuously through December, providing direct patient care without valid credentials.

Federal inspectors discovered the violation during a complaint investigation in late December. The facility's own policy requires immediate removal from the work schedule when licenses expire, with suspension without pay until valid certification is provided.

The policy warns that continued inability to provide license verification "will place the employee's employment in jeopardy." Despite this clear directive, management allowed the unlicensed worker to continue caring for vulnerable residents for over a month.

The human resources coordinator acknowledged the oversight during interviews with inspectors. She confirmed that removing and failing to re-enter the renewal information directly caused the certification to expire undetected.

The violation affects staffing adequacy requirements designed to ensure only properly trained and certified personnel provide resident care.

Full Inspection Report

The details above represent a summary of key findings. View the complete inspection report for Norwalk Memorial Home from 2025-12-30 including all violations, facility responses, and corrective action plans.

Additional Resources


Editorial Standards

Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).

Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.

Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.

Last verified: August 5, 2026  ·  Our methodology

Quick Answer

NORWALK MEMORIAL HOME in NORWALK, OH was cited for violations during a health inspection on December 30, 2025.

CNA #117 cared for residents from late November through December despite her state certification expiring in November.

Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.

Frequently Asked Questions

What happened at NORWALK MEMORIAL HOME?
CNA #117 cared for residents from late November through December despite her state certification expiring in November.
How serious are these violations?
Violation severity varies from minor documentation issues to serious safety concerns. Review the inspection report for specific deficiency codes and scope. All violations must be corrected within required timeframes and are subject to follow-up verification inspections.
What should families do?
Families should: (1) Ask facility administration about specific corrective actions taken, (2) Request to see the follow-up inspection report verifying corrections, (3) Check if this represents a pattern by reviewing prior inspection reports, (4) Compare this facility's ratings with other nursing homes in NORWALK, OH, (5) Report any new concerns directly to state authorities.
Where can I see the full inspection report?
The complete inspection report is available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request a copy directly from NORWALK MEMORIAL HOME or from the state Department of Health. The report includes specific deficiency codes, facility responses, and correction timelines. This facility's federal provider number is 365668.
Has this facility had violations before?
To check NORWALK MEMORIAL HOME's history, visit Medicare.gov's Care Compare and review their inspection history, quality ratings, and staffing levels. Look for patterns of repeated violations, especially in critical areas like abuse prevention, medication management, infection control, and resident safety.


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