The Maine Division of Licensing and Certification received the complaint on December 22 at 8 a.m. Eight days later, two federal surveyors and the facility's Regional Director of Clinical Operations descended into the basement during an environmental inspection.
They found exactly what the anonymous caller had reported.
Water stood in a basement storage room directly below the kitchen. More water collected in basement space beneath resident rooms. The surveyors documented both locations at 12:12 p.m. on December 30.
The facility's Maintenance Director explained the dual water problems during interviews that afternoon. The storage room flooding came from water leaking through the loading dock connected to the kitchen, he told a surveyor at 12:40 p.m. The water traveled down through the wall into the storage area below.
The water beneath resident rooms had a different source. Leaking windows allowed moisture inside, the Maintenance Director said during a 3 p.m. interview. The building's landscaping made the problem worse by angling toward the structure, sending snow melt and runoff water directly into the facility.
Federal inspectors cited the nursing home for failing to maintain a clean and sanitary environment. The violation affected all residents at the 60-bed facility.
The inspection report noted the standing water issue existed on December 30, the single day surveyors spent at the facility investigating the complaint. How long water had been accumulating in both basement areas before the anonymous caller reported it remains unclear from the inspection findings.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Eastside Center For Health & Rehabilitation, LLC from 2025-12-30 including all violations, facility responses, and corrective action plans.