The complaint arrived at 8 a.m. on December 22, alleging standing water in the facility's basement. Eight days later, two state surveyors and the Regional Director of Clinical Operations toured the building and confirmed the caller's account.
At 12:12 p.m. on December 30, inspectors found standing water in a basement storage room located directly below the kitchen. They also discovered water pooling in basement space beneath resident rooms.
The Maintenance Director explained the kitchen-area flooding during a 12:40 p.m. interview. Water was leaking from the loading dock connected to the kitchen, he told surveyors, then traveling down through the wall into the storage room below.
The water under resident rooms had a different source. During a 3 p.m. interview, the Maintenance Director blamed leaking windows and poor drainage. The landscaping angles toward the building, he said, sending snow melt and runoff water inside.
State inspectors cited the facility for failing to maintain a clean and sanitary environment, noting the violation had potential to affect all residents. The citation carried a designation of minimal harm or potential for actual harm.
The inspection occurred on the final day of 2025, as part of a complaint investigation triggered by the anonymous December 22 phone call. Regulators found the facility failed to keep areas safe, clean and comfortable for residents, staff and the public on the single day of survey.
Neither the anonymous complainant nor facility administrators were identified in the state inspection report documenting the basement water problems.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Eastside Center For Health & Rehabilitation, LLC from 2025-12-30 including all violations, facility responses, and corrective action plans.