For a week in late December, residents and families saw staffing hours from December 22 taped to the outside of a locked glass case, even as daily staffing levels changed inside the 32nd Street facility.
Federal inspectors found the same outdated posting on December 23, December 29 at 8:42 AM, again at 10:40 AM, and still there at 11:23 AM. The information was a week old by the final observation.
Scheduler K, who had just taken over staffing coordinator duties that morning, told inspectors the hours "did not get posted on a regular basis like they should." She admitted she hadn't posted current day staffing hours yet.
Administrator A walked inspectors to the bulletin board and gestured to two pieces of paper taped to the glass. "Staffing hours are posted here," the administrator said, then read the outdated information and removed it. "I will get the updated one right now."
The administrator explained that staffing hours had to be taped to the front of the locked case because "the key to the glass enclosure of the bulletin board was missing."
Federal regulations require nursing homes to post current daily staffing hours in prominent locations where residents, families, and visitors can easily see them. The information helps families understand how many nurses and aides are caring for residents each day.
At 3:22 PM on December 29, inspectors watched Administrator A unlock the glass case, remove old staffing postings from inside the bulletin board, and give verbal instructions to Scheduler K about her responsibilities for daily posting.
The facility's failure to maintain current staffing information affected few residents but represented a minimal harm violation of federal posting requirements.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Optalis Health and Rehabilitation of Grand Rapids from 2025-12-29 including all violations, facility responses, and corrective action plans.