Optalis Health and Rehabilitation of Grand Rapids kept staffing hours dated December 22 posted through December 29, federal inspectors found during a complaint investigation. The outdated schedules were taped to a glass bulletin board case in the hallway behind the main entrance.
Scheduler K, who had just taken over staffing coordinator duties on December 29, told inspectors the hours "did not get posted on a regular basis like they should." She admitted she had not yet posted that day's staffing information when interviewed at 11:24 AM.
The posting problems stemmed partly from a missing key to the glass bulletin board case. Administrator A explained that staffing hours had to be taped to the front of the glass because "the key to the glass enclosure of the bulletin board was missing."
When Administrator A examined the posted schedules during the inspection, she realized they were outdated and told the inspector, "I will get the updated one right now." She removed the old papers from the glass display.
Federal regulations require nursing homes to post current daily staffing hours in prominent locations where residents, families, and visitors can easily see them. The information helps families understand how many nurses and aides are caring for residents each day.
At 3:22 PM on December 29, Administrator A was observed unlocking the glass case, removing the old staffing postings from inside the bulletin board, and giving verbal instructions to Scheduler K about her responsibilities for daily postings.
The facility's staffing coordinator position had changed hands on the same day as the inspection, contributing to the lapse in required daily updates.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Optalis Health and Rehabilitation of Grand Rapids from 2025-12-29 including all violations, facility responses, and corrective action plans.