Bridgeway Senior Living: Broken Window, Cold Room - IL
The resident — a woman with Parkinson's disease, dementia, paranoid schizophrenia, bipolar disorder, hypertension, and chronic heart failure — pulled at a drawer on her television stand, and the whole thing lurched forward. The drawers fell out. Her personal belongings scattered across the floor. When staff tried the drawers themselves, the television nearly tipped again. Beneath the stand, two floor tiles sat raised and uneven, rocking the furniture placed on top of them.
That was among the conditions inspectors found at Bridgeway Senior Living during a complaint inspection on December 26 and 27, 2025.
The floor tiles were not the worst of it.
The window in the resident's room had rotting wood, peeling paint, and a crank that no longer worked. Someone had placed a loose piece of wood on the sill as a makeshift seal. It left a triangular gap. Cold air moved through it into the room. When an inspector measured the temperature on December 26, it read 67 degrees Fahrenheit.
The maintenance director, identified in the inspection report as V10, told inspectors he had known about the window since approximately September or October 2025. He said it was not repairable. He said the resident had not been moved to another room.
The paper trail goes back further. A certified nursing assistant submitted a work order on September 7, 2025, after the window became stuck open and could not be closed. She told inspectors she had tried to push it shut from outside. It wouldn't move. The maintenance director logged the order as completed the next day, noting "repaired sill." A second work order followed on September 26, documenting that the window still wouldn't open. That one had no completion date. No corrective action was recorded.
The nursing assistant, V15, told inspectors on December 27 that there had been a gap in the window allowing air into the room since that first work order in early September, nearly four months before inspectors arrived. The resident was never relocated.
The resident's family member, identified as V17, described visiting and finding the drawers pulled from the television stand and lying on the floor, belongings everywhere. The resident told him the television had nearly fallen when she tried to open a drawer. He watched staff attempt to open the drawers and saw the television lurch forward again. He told inspectors the uneven tiles beneath the stand were part of the problem.
The in-room refrigerator, which staff confirmed the facility provided, had an internal temperature of 48 degrees. Water had pooled in the freezer compartment. Moisture lined the interior edges. The maintenance director said the water came from thawing because the refrigerator could no longer hold temperature.
The assistant administrator, V3, told inspectors on December 26 that she was unaware of the uneven floor tiles, the window condition, or the refrigerator. She acknowledged the conditions posed a safety concern.
The resident the inspection centered on carries a documented fall risk. Her records show impaired cognition, impaired mobility, and poor safety awareness. She lives in a room where the floor shifts furniture, the window leaks cold air through a gap that has been there since summer, and the refrigerator cannot keep food safe. The maintenance director knew about the window for months. The work order system captured the problem twice. Neither produced a fix, and nobody moved her somewhere warmer while they figured it out.
Inspectors rated the violation as causing minimal harm or potential for actual harm. The finding covered one of five residents reviewed for environment during the complaint inspection.
The family member had walked in and found her belongings on the floor, her television nearly on top of her, in a room that was 67 degrees.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Bridgeway Senior Living from 2025-12-27 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 19, 2026 · Our methodology
BRIDGEWAY SENIOR LIVING in BENSENVILLE, IL was cited for violations during a health inspection on December 27, 2025.
Her personal belongings scattered across the floor.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.