Activity Aide J repeatedly complained to residents about the facility's activity budget, telling them she had to spend her own money on supplies and asking residents to fund activities themselves, according to a federal inspection at Shasta View Care Center completed December 24.
The aide's behavior violated facility policy and upset residents who felt sorry for her financial complaints, staff members told inspectors.
"I did hear residents gave her money to fund the activity budget," Certified Nursing Assistant M told inspectors during a December 23 interview. "Some of the residents that used their money are no longer here, they're discharged."
The most serious incident involved Resident 2's coffee creamer. Activity Supervisor confirmed she had already ordered the creamer and informed Activity Aide J about the purchase. But the aide took Resident 2's bank card anyway and "uploaded it to her personal online shopping site," according to the supervisor's interview.
The creamer was delivered to Activity Aide J's home rather than the facility.
"That was a violation of the facility's money policy," the Activity Supervisor told inspectors.
Activity Aide J also took money from Resident 1 for activity supplies, though the inspection report does not specify the amount or items purchased.
Staff members grew concerned enough about the aide's behavior that Activity Aide P sent an email to the Activity Supervisor on November 12, titled "To Whom It May Concern."
The email detailed how Activity Aide J was "telling residents that she is getting less hours for work and that she is being overworked when she does come into work are unnecessary conversations to have with the residents."
"If she has concerns about scheduled hours or that she's given too much to handle at once, she should be talking to her manager and not the residents," the email continued. "The residents have nothing to do with that aspect of her work."
The complaints were affecting resident care. Activity Aide J's sharing "caused residents to be uncomfortable, stressed out and unwilling to participate in activities when it's not [AA J] who leads those activities for the day," according to the email.
Some residents became so attached to Activity Aide J that "some residents only wanted to do activities with [AA J], so she could get more hours," CNA M told inspectors.
Activity Aide J also told residents "the facility lacks funding for materials to run activities for the residents" and that she "spends money out of her own pocket to provide for materials because the facility is not providing or doesn't have funds to provide."
"Again, this is unnecessary information to disclose to the residents," the November email stated. "The budget on materials for activities shouldn't be something to share with the residents. Residents should not have to worry about the facilities funds."
The complaints created workplace tension. "When [AA J] is telling residents about these things, it makes it difficult for employees to work with them," the email noted. "There shouldn't be conflict between employees and residents, and this is what is being caused because of how [AA J] is involving residents and things they should not have to worry about."
Activity Aide P confirmed during his December 23 interview that Activity Aide J "was always talking about her personal problems in front of the residents."
"She would say things like we don't have specific supplies we need, and I have to pay out of my own pocket. It's not fair. They need to give us a bigger budget," Activity Aide P told inspectors. "These comments would upset the residents and then the residents would mention it to us. The residents felt sorry for her."
The Activity Supervisor told inspectors she "did send the email up the chain of command, but nothing was done" initially.
The facility eventually issued a disciplinary action document for Activity Aide J on November 28, citing "Violation of Facility Resident Finance Policy." The document listed the violation date as November 23 and described the nature of violation as "Conduct, uncooperative, carelessness, and disobedience."
The aide received a final written warning and three-day suspension effective November 28.
But Activity Aide J "walked out of discussion meeting, said that she is done and not going to work," according to documentation by Admin B on November 28. The administrator noted plans to "get a written statement of resignation/Admin to term."
A Regional Registered Nurse Consultant confirmed during a December 24 interview that the facility's Transactions Involving Resident Funds policy was violated by Activity Aide J for both Residents 1 and 2.
Federal inspectors classified the violation as causing minimal harm or potential for actual harm to some residents.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Shasta View Care Center from 2025-12-24 including all violations, facility responses, and corrective action plans.