Helia Healthcare of Energy: Call Light Failures - IL
That was one of four residents inspectors found without reachable call lights during a complaint inspection at Helia Healthcare of Energy in November and December 2025. The residents had been placed there, in part, because they were at risk of falling.
The man, identified in inspection records as R4, was admitted to the facility in April 2024. His diagnoses include hypertension, type 2 diabetes, chronic kidney disease, morbid obesity, mild cognitive impairment, anxiety, and a history of falling. He has no left leg below the knee. His cognition tested intact. On the morning of November 26, inspectors found both of his call lights out of reach, one clipped high on the curtain, the other attached to the wall box. R4 told the inspector that sometimes staff clip it up high on the curtain and he has to stand up and reach for it. He said he was afraid he was going to fall trying to get to it.
He was not the only one.
R3, a man with diabetes, chronic skin wounds, and diaper dermatitis, also had his call light on the floor when inspectors arrived on November 25 at 2:41 in the afternoon. It was still on the floor when they came back at 4:14. His cognition tested intact. He told inspectors that different workers move his call light away from him where he can't reach it when he needs it.
R22 had been admitted just eight days before inspectors arrived, on November 17, with a wedge compression fracture of his second lumbar vertebra. He was sitting in his wheelchair when inspectors found him on November 25 at 4:23 in the afternoon. One of his call lights was wrapped around the light fixture on the wall. The other was clipped to the wall box. He was alert and oriented, and he told inspectors he couldn't reach them because they were too high.
R7 had lived at the facility since April 2021. Her diagnoses include dementia, breast cancer, arthritis, anxiety, insomnia, overactive bladder, a history of falling, and chronic pain. Her cognition tested as moderately impaired. On November 25 at 10:44 in the morning, both of her call lights were clipped to the upper part of the room divider curtain, out of reach. She told the inspector that the girls make her so mad because they always hang the call light up high on the curtain where she can't reach it, so when she needs it she can't use it.
Inspectors came back to R7's room on December 1 at 8:22 in the morning. One call light was again clipped high on the curtain. The other was lying on the empty bed on the other side of the room. Both were out of reach.
The administrator, identified as V1, told inspectors on November 25 that call lights should always be within reach of the resident when they are in the room, and that staff should be doing checks every two hours to make sure residents have their call light and don't need anything. The Director of Nursing said the same thing on December 18: call lights should be within reach for residents when they are in their room.
The facility's own written policy, dated July 2014, says the same thing. When a resident is in bed or confined to a chair, the call light should be within easy reach.
The policy is more than a decade old. Inspectors found call lights on the floor, wrapped around light fixtures, clipped to wall boxes, and hung high on curtains in room after room. They found the same residents without reachable call lights on multiple visits, days apart.
R4, who has no left leg below the knee and a documented history of falling, said he was standing up and reaching for a call light he was afraid would make him fall.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Helia Healthcare of Energy from 2025-12-23 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 19, 2026 · Our methodology
HELIA HEALTHCARE OF ENERGY in ENERGY, IL was cited for violations during a health inspection on December 23, 2025.
The residents had been placed there, in part, because they were at risk of falling.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.