West Hills Health and Rehab: Staffing Transparency Failure - CA
Inspectors who visited the facility at 7940 Topanga Canyon Blvd. on December 22, 2025 found that the staffing information displayed for residents and visitors, the figures showing how many nurses and aides were working each shift, reflected only what the facility had projected, not what had actually happened.
The Director of Nursing confirmed it directly. Both postings, she told inspectors, showed projected nursing hours only. During a follow-up interview the same day, she went further: the facility does not post actual nursing hours worked by licensed or unlicensed nursing staff on a daily basis. Not sometimes. Not inconsistently. Not as a matter of recent breakdown. It simply does not happen.
The facility's own policy said otherwise.
A policy document reviewed by inspectors, last updated January 8, 2025, spelled out exactly what the postings were supposed to contain: the actual time worked during each shift for every category of nursing staff, the number of licensed nurses broken down by RNs, LPNs, and LVNs, the number of unlicensed personnel including CNAs and nursing assistants, the resident census at the start of each shift, and the specific shift covered. The charge nurse, according to the policy, was responsible for computing those numbers within two hours of the beginning of each shift and posting them in a location accessible to residents and visitors, in a clear and readable format.
None of that was happening.
What was happening instead was this: numbers were going up on the wall that told residents and family members something about staffing that may or may not have matched the reality of who was actually present and working that day. A family member checking the posting before deciding whether their relative was safe for the night would have been reading a forecast, not a fact.
The violation was cited at the level of minimal harm or potential for actual harm, affecting a small number of residents. It was a complaint inspection, meaning someone raised a concern that prompted the visit in the first place.
Staffing transparency requirements exist precisely because nursing home residents and their families have almost no other way to know whether adequate staff are present on any given shift. A resident who cannot leave the building, who depends on aides for basic functions, who may not be able to communicate distress clearly, has little recourse when staffing is short. The posted numbers are one of the few tools families have. At West Hills, those numbers were not grounded in reality.
The Director of Nursing did not dispute the finding. She confirmed it twice, once during the initial inspection and once during the follow-up conversation at 12:15 in the afternoon on December 22. The facility had a written policy that described, in precise detail, what accurate staffing postings should look like. The charge nurse was supposed to complete the form. The administrator was supposed to designate where it was posted. The process was documented. It just was not followed.
There is no indication in the inspection record of how long the facility had been posting projected rather than actual hours, or whether anyone, resident, family member, or staff, had raised the discrepancy before the complaint that triggered this visit.
The postings are still on the wall at the clock-in area. Whether they reflect who is actually working today is a different question.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for West Hills Health and Rehabilitation Center from 2025-12-22 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 19, 2026 · Our methodology
WEST HILLS HEALTH AND REHABILITATION CENTER in CANOGA PARK, CA was cited for violations during a health inspection on December 22, 2025.
Inspectors who visited the facility at 7940 Topanga Canyon Blvd.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.