Hooverwood: CNA Fired After Neglect Complaint - IN
The inspection, completed December 22, 2025, documented that the nursing assistant identified in the report as CNA 2 had not been meeting her assigned duties during her shifts. Those duties were not complicated or obscure. They were the foundation of what nursing home aides do: check on residents at least every two hours, help them to the toilet, keep them and their clothing clean, and record what care was provided before clocking out.
None of that, inspectors found, was being done consistently.
The citation, classified under federal tag F0600, covers abuse and neglect. Inspectors determined the deficient practice caused minimal harm or potential for actual harm, and noted that a few residents were affected. The facility itself acknowledged what had happened. After completing audits, conducting staff interviews, and re-educating employees, Hooverwood terminated CNA 2.
The correction, the facility reported, was in place by June 26, 2025, months before the December inspection visit that formally documented the violation.
What the inspection captures is a gap between what residents were promised and what they received. Hooverwood's own Resident Rights policy, last revised in October 2018, states plainly that the facility uses residents' rights as the basis for all services it provides. A companion policy, updated in March 2017, spells out those rights in language that leaves little room for interpretation: residents have the right to a dignified existence, the right to be free from neglect, and the right to receive the services included in their plan of care.
For the residents affected by CNA 2's conduct, those rights existed on paper while something different was happening in their rooms.
The inspection report does not name the residents involved, describe what specific harm they experienced, or say how long the pattern of neglect continued before someone filed a complaint. It does not say whether residents or family members raised the alarm, or whether a coworker reported what was happening. What it says is that a complaint was filed, inspectors came, and the facility's own review confirmed the problem was real.
Hooverwood is located at 7001 Hoover Road in Indianapolis. The December inspection was a complaint survey, meaning it was triggered by a specific allegation rather than a routine annual visit. The complaint intake number listed in the report is 1765422.
The duties CNA 2 failed to perform are not peripheral to nursing home care. They are the core of it. Residents in long-term care facilities depend on aides for the most intimate aspects of daily life, and the two-hour check requirement exists because residents who cannot reposition themselves, cannot call for help effectively, or cannot manage their own toileting needs are at real risk when no one comes. Wet clothing left unchanged. A call light ignored. A resident who needed help getting to the bathroom and didn't get it in time.
The inspection report does not describe any of those specific moments. But the list of duties CNA 2 was assigned and failed to perform describes exactly the kinds of gaps that produce them.
Facilities are required to document care as it is provided, and that documentation serves as a check on whether aides are actually doing their rounds. The inspection report notes that correctly completing required documentation before clocking out was among the duties CNA 2 was not performing. That detail matters. When documentation is missing or falsified, supervisors lose their primary tool for knowing whether residents are being seen.
The facility's response, as reported in the plan of correction, followed a recognizable pattern: audits, interviews, re-education, termination. Hooverwood told inspectors the problem was corrected in late June 2025. The December inspection visit came roughly six months after that claimed correction date.
What the report does not say is whether anyone at Hooverwood caught the problem before a complaint forced the issue. It does not say how many shifts CNA 2 worked while residents went without the care they were owed. It does not say whether the residents affected were ever told what had happened.
The federal neglect tag applied here, F0600, is one of the more serious categories in the inspection framework, even when, as in this case, the level of harm is classified at the lower end of the scale. The classification of "minimal harm or potential for actual harm" reflects inspectors' judgment about what was documented, not necessarily the full experience of the residents involved.
For the people in CNA 2's care during those shifts, the question of harm is not an abstraction. Being left in soiled clothing is harm. Waiting for help that doesn't come is harm. Not being checked on for hours at a time, when you cannot check on yourself, is harm. The inspection report's harm classification is a regulatory category. What happened to those residents is something else.
CNA 2 no longer works at Hooverwood. The facility has told regulators the problem is fixed. The residents who were in her care during those shifts remain unnamed in the public record.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Hooverwood from 2025-12-22 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 19, 2026 · Our methodology
HOOVERWOOD in INDIANAPOLIS, IN was cited for neglect violations during a health inspection on December 22, 2025.
Those duties were not complicated or obscure.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.