Cass County Senior Living: No Hot Water for Months - IL
When inspectors arrived on November 24, 2025, they found the entire 100-hall had been without hot water since before summer. The 200-hall and 300-hall had gone without for weeks. On the day inspectors checked temperatures, the hot water setting in at least two private resident bathrooms measured 65 degrees Fahrenheit. The maintenance director, standing in the room watching the water run, said it himself: "That's almost lower than the cold-water temp and that's the hot water setting."
One resident, identified in the inspection report as R2, had stopped trying. She told inspectors that since the weather turned cold, she had been cleaning herself at her sink with a cold washcloth. "I don't know why the water is cold," she said, "but I don't want to use the community shower."
A certified nursing assistant who had worked at the facility for about three months told inspectors she had never seen hot water in the 100-hall during her entire time there. She described watching R2 give up on a shower entirely one day, refusing both the shower room and an offer to have water heated for her. R2 used a cold washcloth instead. "I don't blame them," the aide said of residents who refused to use the shared shower rooms. "This is supposed to be their home."
A second aide, also on staff for roughly two months, put it plainly: "The water being cold in resident rooms is not fair to the residents who have private rooms."
The maintenance director confirmed that a repair company had already come out and identified what parts were needed to fix the water heater. The work had not been done. Asked why, he said he was not able to make the decisions to order the parts or hire the work himself. That decision belonged to someone above him. The inspection report does not identify who that person was or whether they were ever asked.
When the maintenance director toured the facility with inspectors on November 25 and ran the hot water for several minutes in the communal shower room, it reached 90 degrees Fahrenheit. He confirmed that 90 degrees is below body temperature and does not qualify as hot. In R2's bathroom, after running the tap for several minutes, the temperature held at 65 degrees. In R3's bathroom, the same: 65 degrees. He confirmed both showers were "not heating at all."
"I understand why residents and families would be upset," the maintenance director said. "This is their home, and it should feel comfortable and be in working order."
Three different certified nursing assistants, interviewed separately, all described the same situation and all said staff had known about it for a long time. "It has been an issue that everyone has known about for a while," one said.
The inspection was triggered by a complaint. It was completed November 26, 2025. The deficiency was cited at a level of minimal harm or potential for actual harm, affecting a few residents.
R2 had been cleaning herself with cold water. Winter had already arrived.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Cass County Senior Living & Rehabilitation LLC from 2025-11-26 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 19, 2026 · Our methodology
CASS COUNTY SENIOR LIVING & REHABILITATION LLC in VIRGINIA, IL was cited for violations during a health inspection on November 26, 2025.
When inspectors arrived on November 24, 2025, they found the entire 100-hall had been without hot water since before summer.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.