Sullivan Healthcare: Grooming Neglect Cited in IL Inspection
That was the scene inspectors documented at Sullivan Healthcare & Senior Living on consecutive days in November 2025. The same resident, identified in inspection records as R12, was observed in the same condition on November 23rd and again the following afternoon. Same unshaved facial hair. Same grime under the same nails.
She wasn't the only one.
R11 also had facial hair and dirty fingernails, confirmed by a CNA identified as V13 on November 24th. "She does not think R11 nor R12 would like to have long chin hairs," the inspection report states, paraphrasing the aide's own words. R10, a male resident, was described by a CNA identified as V24 as someone who likes to be clean shaven, in clean clothes, with his hair combed. V24 told inspectors she was going to take care of it. She hadn't gotten around to it yet.
The Director of Nurses, identified as V3, was interviewed the morning of November 25th, the final day of the inspection. She did not dispute what inspectors had found. She confirmed that personal hygiene had been an ongoing problem, that she was aware staff were not consistently keeping residents clean and groomed, and that she herself had observed female residents who needed to be shaved, residents who needed nail care, and residents whose hair hadn't been brushed.
She said she was working on in-servicing staff on activities of daily living.
The facility's own written policy, last revised in February 2021, states that each resident should be cared for in a manner that promotes and enhances their sense of well-being, self-worth, and self-esteem, and that staff are expected to treat cognitively impaired residents with dignity and sensitivity.
The gap between that language and what inspectors observed in the lounge on two separate afternoons is the story here. Inspectors classified the violation under the federal tag for dignity, noting the level of harm as minimal or potential for actual harm, with some residents affected.
What the inspection doesn't capture is how long R12 sat in that common area, visible to other residents and visitors, before anyone noticed or decided it was their job to help. The CNA who confirmed the problem on November 24th did not report that she then went and addressed it. The aide who said she hadn't gotten around to grooming R10 offered no timeline for when she would.
The Director of Nurses, by her own account, had already seen this pattern across multiple residents before inspectors arrived. She knew. The in-service training she described was not yet complete.
Sullivan Healthcare & Senior Living is a nursing facility at 11 Hawthorne Lane in Sullivan, Illinois, a small city in the center of the state. The inspection was a complaint survey, meaning someone contacted regulators before inspectors showed up. The report was printed in April 2026, covering findings from the November 25th, 2025 survey completion date.
The complaint that triggered the visit is not described in the inspection narrative. What inspectors found when they arrived was a woman in a shared lounge, two days running, with a mustache and chin hair she hadn't asked to grow, and dirt under her nails she hadn't asked to keep.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Sullivan Healthcare & Senior Living from 2025-11-25 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
SULLIVAN HEALTHCARE & SENIOR LIVING in SULLIVAN, IL was cited for neglect violations during a health inspection on November 25, 2025.
That was the scene inspectors documented at Sullivan Healthcare & Senior Living on consecutive days in November 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.