Normandy Terrace: Privacy Violations Found in Wound Care - TX
Inspectors cited Normandy Terrace Nursing & Rehabilitation Center, located at 841 Rice Road in San Antonio, following a complaint inspection completed November 25, 2025. The deficiency centered on the facility's failure to protect residents' privacy and dignity during wound care, a finding that affected a small number of residents.
The inspection report noted that residents were not afforded proper privacy protections during wound care procedures. Inspectors flagged the concern in part because of what it does to a person to feel exposed, observed without consent, reduced to a body being worked on rather than a person being cared for. The report described the potential for residents to feel that strangers were looking at them, or to feel devalued.
What made the finding harder to dismiss was what the facility's own records showed.
Normandy Terrace had an undated policy titled "Resident Rights" that stated, in plain language: the resident has a right to a dignified existence, the facility must treat each resident with respect and dignity, and the resident has a right to personal privacy — including during medical treatment. The facility also maintained a wound care validation checklist, dated 2022, that listed upholding dignity principles for entry, permission to proceed, and privacy as a required step in the wound care process.
The checklist existed. The policy existed. The gap was in what actually happened when staff entered a room, uncovered a wound, and began working.
Wound care is among the more intimate procedures that happen inside a nursing home. Residents receiving it are often elderly, often unable to reposition themselves, often dependent on staff to manage not just the clinical work but the basic conditions of the encounter — whether the door is closed, whether a curtain is drawn, whether someone knocks and waits. The 2022 checklist suggests the facility understood this. It built the requirement into its own training and verification process.
The deficiency was classified at a level of minimal harm or potential for actual harm, and inspectors noted that few residents were affected. Under the federal framework used to classify nursing home violations, that places this finding toward the lower end of the severity scale. It does not mean nothing happened. It means inspectors could not document that serious injury resulted.
What the classification does not capture is what it feels like to be a nursing home resident who cannot get up and close the door yourself, who cannot pull a blanket over yourself, who depends entirely on the person in the room with you to decide whether your body is treated as private. Residents in that position have no practical recourse in the moment. The protections exist on paper, or they exist in what staff actually do. When the two diverge, the resident is the one left exposed.
Normandy Terrace has operated at 841 Rice Road since well before this inspection. The facility serves residents who rely on it for skilled nursing and rehabilitation services. For residents receiving wound care, that reliance extends to something more fundamental than clinical competence. It extends to whether the people caring for them see them as people.
The facility's plan of correction was not included in the inspection materials reviewed. For information on how Normandy Terrace intends to address the deficiency, CMS directs the public to contact the facility or the Texas state survey agency directly.
The policy on the wall said every resident has a right to personal privacy. The checklist from 2022 said staff must uphold dignity principles before they begin. For at least a few residents at Normandy Terrace, neither document made a difference when it mattered.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Normandy Terrace Nursing & Rehabilitation Center from 2025-11-25 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 23, 2026 · Our methodology
Normandy Terrace Nursing & Rehabilitation Center in San Antonio, TX was cited for violations during a health inspection on November 25, 2025.
The inspection report noted that residents were not afforded proper privacy protections during wound care procedures.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.