Waters Edge Village: Abuse Protection Failure - IN
The incident happened on September 30. A nursing assistant, identified in inspection records as QMA 4, had previously put concerns about the nurse, referred to as LPN 1, in writing. But when investigators looked at the facility's own records, they found something that didn't add up: the facility had no documentation showing QMA 4 had ever filed a concern about a separate allegation, one involving a resident identified as Resident H and a claim that care had been withheld over a bedbug concern.
When inspectors pressed administrators on that gap, the administrator and director of nursing said they were aware of a bedbug concern at the facility. Their explanation: it turned out to be cake crumbs. They said they had no documentation of any allegation that a staff member had threatened to withhold care because of it.
That missing paperwork was one thread in a larger pattern inspectors found when they pulled the facility's investigation files.
The September 30 incident sat at the center of the complaint. A witness, identified only as a staff member who had been present, gave a handwritten statement saying he saw LPN 1 curse at Resident B after the resident cursed at him first. The exchange was enough to trigger a formal facility investigation. LPN 1 was suspended while that investigation was underway.
He didn't wait for it to finish.
LPN 1 resigned, and the facility's own Employee Communication Form, which the administrator handed over to inspectors on November 24, confirmed what the outcome would have been. The form documented the suspension, identified the violated policy as rude and unprofessional behavior and discourteous treatment of a resident, and stated plainly that LPN 1 had resigned in response to the investigation. The administrator and director of nursing told inspectors directly: had he not resigned, he would have been terminated.
The facility's abuse prohibition policy, last revised in June 2023, defines verbal abuse as the use of oral, written, or gestured language that willfully includes disparaging and derogatory terms to a resident or their family within their hearing distance.
Cursing at a resident fits that definition. The facility appeared to know it.
What inspectors also found, buried in the investigation file for the September 30 event, was a handwritten statement from QMA 4 dated October 2, 2025. In it, she said she had not worked the night of September 30. She wasn't a witness to the incident at all. But the statement noted she had previously filed a written concern about LPN 1 on a separate occasion.
That prior concern existed. The facility acknowledged it. But the documentation trail around the bedbug allegation and the withheld care claim was absent from the records the facility could produce.
The administrator and director of nursing also told inspectors they had looked into a concern about a resident identified as Resident E, who allegedly had not been given pain medication in a timely manner. Their conclusion: the record showed the resident received the medication on time. No violation was cited on that point.
The citation issued was for abuse, classified at a level of minimal harm or potential for actual harm, and described as affecting few residents. Federal inspectors linked the finding to intake number 2631871.
The harm classification, the lowest tier available under federal inspection standards, reflects what inspectors concluded about the severity of what happened. But the classification doesn't erase the underlying facts: a nurse cursed at a resident in his care, a witness put it in writing, and the facility's own investigation concluded the conduct warranted termination.
What the resident experienced in that room on September 30 isn't described in the inspection record beyond the bare fact of it. The report doesn't say what Resident B was told, what words were used, or how the resident responded after LPN 1 left. It records that a staff member saw it happen and that the facility, when it finally reviewed everything, decided the nurse had to go.
He was already gone by then.
The inspection was conducted as a complaint investigation, meaning someone contacted regulators directly rather than waiting for a scheduled survey. The facility's response, suspending LPN 1 and opening an investigation, followed the standard process. The resignation closed the employment question. It did not close the regulatory one.
Waters Edge Village is a nursing facility in Muncie, Indiana. The complaint inspection was completed November 24, 2025.
The resident who was cursed at remains at the facility. The nurse who cursed at him does not.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Waters Edge Village from 2025-11-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 5, 2026 · Our methodology
WATERS EDGE VILLAGE in MUNCIE, IN was cited for abuse-related violations during a health inspection on November 24, 2025.
The incident happened on September 30.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.