Westgate Hills Rehab: Broken Window Glass in Room - PA
Inspectors touring the Rehabilitation Unit that day found the window in Resident 1's room had cracked glass that someone had patched with duct tape. Behind that tape, broken pieces of glass were sitting in the gap between the glass panel and the screen — unsecured, accessible, and apparently left that way for long enough that duct tape had become the solution.
The same room had a dresser with two broken drawer fronts. The fractured pieces were sitting inside the drawers themselves, not removed, not replaced.
When inspectors walked the Director of Nursing through the room at 1:07 p.m. that afternoon, the director confirmed what was plainly visible: the glass was broken, and the drawer fronts were broken. There was no dispute about what inspectors found.
The inspection was conducted as a complaint survey, meaning someone had already raised a concern about conditions at the facility before inspectors arrived. What they documented when they got there was a room that had not been made safe for the person living in it.
Westgate Hills is a rehabilitation and nursing facility, meaning its residents include people recovering from surgery, strokes, falls, and other acute medical events. Rehabilitation patients are often working to rebuild strength and mobility, moving through their rooms with walkers or canes, reaching into drawers, steadying themselves against furniture. A dresser with broken fronts sitting loose inside the drawers is not an abstract hazard in that context. Neither is a window where the structural fix is tape.
The inspection report cited the deficiency under standards requiring facilities to ensure resident rooms meet each resident's needs and provide a safe environment. The level of harm was recorded as minimal harm or potential for actual harm. One resident was affected.
That classification, minimal harm or potential for actual harm, is the lowest tier in the federal harm scale. It means inspectors did not document that Resident 1 had been cut, injured, or otherwise hurt by the broken glass or the damaged furniture. What it does not mean is that the conditions were acceptable. A window repaired with duct tape and loose glass fragments sitting behind a screen is a condition that exists on a continuum. It stays in the minimal harm category until someone reaches the wrong way, or a drawer front shifts, or the tape gives.
The Director of Nursing did not offer an explanation for how long the room had been in that condition, or why it had not been repaired before inspectors arrived. The inspection report does not record one being given.
Facilities are required to submit a plan of correction following cited deficiencies. Under Pennsylvania and federal rules, the findings and any correction plan become publicly available 14 days after the documents are provided to the facility.
What the inspection does not answer is how long Resident 1 had been living in a room with a duct-taped window and broken dresser drawers before anyone filed a complaint, and how long after that complaint was filed before inspectors showed up and confirmed what was there.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Westgate Hills Rehabilitation and Nursing Ctr from 2025-11-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 26, 2026 · Our methodology
WESTGATE HILLS REHABILITATION AND NURSING CTR in HAVERTOWN, PA was cited for violations during a health inspection on November 21, 2025.
Inspectors touring the Rehabilitation Unit that day found the window in Resident 1's room had cracked glass that someone had patched with duct tape.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.