Day Brook Village: Notification Failures Cited - MA
Inspectors filed a complaint-based inspection on November 18, 2025. What they found was consistent testimony from four separate nursing aides, all interviewed independently over two weeks, all saying the same thing about how documentation was supposed to work, and all confirming what blank spaces meant when it didn't.
Every CNA interviewed described a straightforward system. All care provided to residents gets entered into a computer before the end of each shift. If a resident refused care, there was a code for that. If a resident was out of the building, there was a code for that too. As CNA #1 put it, "there should be no blank spaces on our reports, and if there are, that means the CNA did not enter their documentation."
Three other aides said the same thing, in separate interviews, across separate days.
The Director of Nursing confirmed it herself. Reviewing CNA documentation she had faxed to the surveyor during a telephone interview on October 7, she said that anywhere a blank space appeared, the aide should have entered the appropriate code. "If there are any blank spaces," she said, "that meant the CNA did not complete their documentation, as required."
The violation was cited at a level of minimal harm or potential for actual harm, affecting a few residents. But the records inspectors reviewed showed a pattern, not an isolated lapse. When care goes unrecorded, there is no way to know whether it happened, whether a resident refused, or whether something went wrong and nobody wrote it down.
The blank spaces remained in the records.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Day Brook Village Senior Living from 2025-11-18 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 5, 2026 · Our methodology
DAY BROOK VILLAGE SENIOR LIVING in HOLYOKE, MA was cited for violations during a health inspection on November 18, 2025.
Inspectors filed a complaint-based inspection on November 18, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.