Day Brook Village: Medical Records Violations - MA
Inspectors cited the facility following a complaint investigation that wrapped up in late September and early October 2025. The violation was tagged at the level of minimal harm or potential for actual harm, affecting a small number of residents.
The documentation system is straightforward. CNAs enter the care they provide to residents into a computer before leaving at the end of each shift. If a resident refuses care or is out of the building, there are specific codes for that. There is no legitimate reason for a blank.
CNA #1 told inspectors on September 24 that blank spaces mean the CNA did not enter their documentation. CNA #2, interviewed the same day, said the same. CNA #3, reached by phone two days later, confirmed charting must be completed before staff leave for the day. CNA #4, interviewed by phone on October 1, was direct: blank spaces meant documentation was not done.
The Director of Nursing reviewed the CNA records herself during a phone call with the surveyor on October 7. She had faxed the documentation over. Looking at it, she said anywhere a blank space appeared, the CNA should have entered the appropriate code. She said the same thing her staff had said.
What the records contained, and how many residents were affected by the gaps, the inspection report does not specify. What it does establish is that staff at every level of the nursing department understood the system, understood what blank spaces meant, and the blank spaces were there anyway.
Residents in the facility depend on those records to show that someone bathed them, repositioned them, helped them eat. When the entries are missing, so is the evidence that any of it happened.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Day Brook Village Senior Living from 2025-11-18 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: August 5, 2026 · Our methodology
DAY BROOK VILLAGE SENIOR LIVING in HOLYOKE, MA was cited for violations during a health inspection on November 18, 2025.
Inspectors cited the facility following a complaint investigation that wrapped up in late September and early October 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.