Four Seasons Healthcare: Call Light Kept From Resident - CA
Inspectors visiting the facility at 5335 Laurel Canyon Boulevard on November 13, 2025 documented that staff had failed to keep the call light within reach of Resident 1. It was a complaint inspection, meaning someone had already raised a concern before investigators arrived.
The facility's own Director of Nursing described what that failure means in practice. Staff are expected to check call lights every two hours, the DON told inspectors. When those checks don't happen, and when a call light sits out of reach, the consequences can include bruises, bumps, skin tears, and falls. Those were the DON's words, not an outside expert's assessment. The person responsible for nursing care at Four Seasons laid out the injury risk herself.
The facility had a written policy on exactly this. The Communication-Call System policy, last reviewed on September 25, 2024, states that call cords will be placed within the resident's reach in the resident's room. The DON reviewed that policy with inspectors and confirmed that staff had not followed it for Resident 1.
That gap, between a policy reviewed just weeks before the inspection and what staff actually did, is the core of what inspectors found.
The violation was tagged F0558 and assessed at a level of minimal harm or potential for actual harm, affecting a few residents. That language is regulatory shorthand, and it can obscure what it describes. A resident who cannot reach a call light cannot summon help if they need to use the bathroom and fear falling on the way. They cannot call for pain medication. They cannot signal that something has gone wrong in the night. The DON's own list of potential injuries, bruises, bumps, skin tears, falls, reflects what happens when that gap between needing help and being able to ask for it goes unaddressed.
Four Seasons Healthcare & Wellness Center is a licensed nursing facility operating in North Hollywood, a neighborhood in the San Fernando Valley portion of Los Angeles. The inspection was a complaint survey, completed November 13, 2025, and the deficiency report was printed April 13, 2026.
The facility's plan of correction was not included in the inspection documents reviewed for this article. For information on how Four Seasons intends to address this deficiency, CMS directs the public to contact the nursing home or the state survey agency directly.
What the record shows is a facility whose nursing director acknowledged the risk, confirmed the policy existed, confirmed the policy had been recently reviewed, and confirmed her staff did not follow it. Resident 1 lay in a room where the cord that connects them to the people paid to care for them was somewhere out of reach.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Four Seasons Healthcare & Wellness Center, Lp from 2025-11-13 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 5, 2026 · Our methodology
FOUR SEASONS HEALTHCARE & WELLNESS CENTER, LP in NORTH HOLLYWOOD, CA was cited for violations during a health inspection on November 13, 2025.
It was a complaint inspection, meaning someone had already raised a concern before investigators arrived.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.