Riverside PostAcute Care: Uber Transport Injury - CA
She arrived at the emergency room at 1:34 a.m. with bruising on both the right and left sides of her torso, between her lowest rib and her hip. A CT scan found a hematoma in her right breast and chest muscle, soft tissue swelling along her right chest wall, and possible nondisplaced fractures of her lateral right ribs.
Federal inspectors classified the violation as Immediate Jeopardy, the most serious level of harm in the federal inspection system, meaning the facility's conduct had already placed a resident at serious risk of injury, and in this case, that risk had materialized.
When inspectors asked the facility's administrator whether it was acceptable to transport a resident via Uber without first determining the appropriate mode of transportation, the administrator did not defend the decision. The administrator said doing so poses a risk of injury to the resident compared to wheelchair van transportation. The facility's own policy, in place since January 2018, states that the facility shall help arrange transportation for residents as needed, with social services responsible for helping residents obtain it.
Nobody had done that.
The inspection report does not describe what condition Resident 1 was in before the transport, what time the Uber was called, how long the ride took, or what happened during it. It does not say whether she was ambulatory, whether she required a wheelchair, or whether the driver was given any information about her medical needs. What the record shows is that she left the facility in an Uber and arrived at a hospital emergency department with injuries consistent with blunt trauma.
The CT findings were specific: right breast and chest muscle hematoma, soft tissue swelling under the skin on the right chest wall described as a probable contusion, and what the radiologist noted as possible nondisplaced lateral right rib fractures, meaning fractures where the broken bone pieces had not shifted out of position. The physician's examination documented bruising and tenderness on both sides of her torso.
The administrator's acknowledgment is the clearest sentence in the inspection report. Wheelchair van transportation exists precisely because some residents cannot safely ride in a standard passenger vehicle, and the administrator knew it. The question inspectors asked was hypothetical in framing. The answer confirmed that what happened to Resident 1 was not a close call.
The facility's transportation policy names social services as the department responsible for arranging appropriate transport. The inspection report does not indicate whether social services was contacted before the Uber was called, whether anyone assessed what kind of vehicle she needed, or whether a wheelchair van was sought and deemed unavailable. The administrator told inspectors there was no reliable transportation available at 4:00 a.m., which suggests someone, at some point, considered the hour a reason to make do.
What the report does not resolve is whether Resident 1's injuries came from the Uber ride itself, from something that happened before she left, or from a combination of circumstances the facility has not fully accounted for. The inspection report does not say. It records what the emergency department found when she arrived, and it records that she got there by Uber.
She had bruising on both sides of her body. She had blood pooled in her chest muscle. She had possible broken ribs.
The inspection was a complaint investigation, meaning someone reported a concern to regulators before inspectors arrived. The report does not identify who filed the complaint or what it alleged. It covers a single deficiency, a single resident, and a single transport decision made in the hours before dawn.
Riverside PostAcute Care's own policy says the facility shall help arrange transportation. The administrator said putting a resident in an Uber without checking first poses a risk of injury.
Resident 1 was in the emergency room by 1:34 in the morning.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Riverside Postacute Care from 2025-10-14 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 10, 2026 · Our methodology
RIVERSIDE POSTACUTE CARE in RIVERSIDE, CA was cited for violations during a health inspection on October 14, 2025.
She arrived at the emergency room at 1:34 a.m.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.