Castleton Health Care Center: Dignity Violation - IN
When federal inspectors visited the facility at 7630 E. 86th Street on September 18, 2025, they sat down with the resident, identified in inspection records only as Resident Q. He told them he had been asking to be shaved for the past three weeks. His beard kept growing. Staff kept not coming.
Four days later, on September 22, inspectors returned and observed him at 12:58 in the afternoon. His face was freshly shaven. The facility's own shower sheets told the rest of the story: the last time staff had shaved him before that was September 15, a week earlier, and before inspectors showed up at his door, it had been weeks since anyone had responded to his requests.
That afternoon, at 3:18 p.m., inspectors spoke with him again. He confirmed that staff had just shaved him the day before. He had been asking, he said, for the last two or three weeks.
The inspection report cited the facility under federal tag F0677, which covers basic personal hygiene and grooming. The level of harm was classified as minimal harm or potential for actual harm. A few residents were affected.
What the records also show is that Castleton's own written policies said exactly what should have happened. The facility's quality-of-life and resident rights policy, handed over by the Executive Director on September 22, stated that the facility exists "to ensure that all residents are treated with the level of dignity they are entitled to while residing at the facility" and that "each resident shall be cared for in a manner that promotes and enhances the quality of life, dignity, respect and individuality."
The shaving policy, provided by the Executive Director the following morning, was even more direct. It stated that the facility provides for the removal of facial hair as part of each resident's hygiene program, and that male residents may be shaved daily.
Daily. The policy said daily.
Resident Q was not shaved daily. He was not shaved weekly. He asked, and asked again, for somewhere between two and three weeks, and the staff who were supposed to be caring for him did not come.
This kind of violation does not make headlines the way medication errors or fall injuries do. There is no emergency room visit attached to it, no transfer to a hospital, no visible wound. The harm is classified as minimal. But the experience of lying in a bed or sitting in a room with an unwanted beard growing longer each day, of asking the people responsible for your care to do something as basic as shave your face, and of being ignored for weeks, is not nothing. For a person who cannot shave himself, who depends entirely on staff to maintain the appearance and hygiene that most people manage in two minutes every morning, the wait is a daily reminder of how little control he has over his own body.
The facility's own language used the word dignity four times in two sentences of policy. The gap between that language and what Resident Q experienced during those weeks is the entire story.
Castleton Health Care Center was cited on September 23, 2025. The inspection was a complaint survey, meaning someone had reported a concern before inspectors arrived. By the time inspectors came back on September 22 for a second look, the shaving had already been done. Resident Q confirmed it himself.
He had waited long enough.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Castleton Health Care Center from 2025-09-23 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 27, 2026 · Our methodology
CASTLETON HEALTH CARE CENTER in INDIANAPOLIS, IN was cited for violations during a health inspection on September 23, 2025.
When federal inspectors visited the facility at 7630 E.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.