Inspectors documented extensive carpet damage during a September 19 complaint investigation. In hallway 332 alone, 115 of the 325 tiles were soiled with staining, adhesive residue and worn fibers. Hallway 338 had 43 soiled tiles out of 370 total, while hallway 333 showed 69 damaged tiles among its 335.
The main dining room area revealed particularly severe damage. An eight-foot by two-foot stain stretched outside the dining room, "appearing as if liquid had been repeatedly spilled and left to soak into the fibers," according to the inspection report. Ten additional carpet tiles showed visible water damage, with six more displaying signs of wear and tear.
Near the nurses' station, inspectors found a four-foot by one-foot dark stain alongside the nurses' cart, with ripple-like water stains extending beyond its edges. A separate dark blotch measuring three feet by two feet sat near the water fountain. The flooring directly in front of the nurses' station appeared "deeply worn and saturated with soil" across an area measuring eight tiles in length and four tiles in depth.
The elevator area showed a nine-foot by four-foot dark stain leading toward the nurses' station, with five additional stains of varying sizes scattered nearby. A dark trail extended from the elevator along the right side, marked by "scattered blotches and heavy discoloration that suggested frequent foot traffic and liquid spills."
Even the front lobby suffered damage. High-traffic areas around the desk showed shadowing across approximately two feet by eight feet of carpet, with discoloration "consistent with prolonged wear and heavy foot traffic."
Certified Nursing Assistant #184, who has worked at the facility for three months, told inspectors that "many items were dropped on the carpets during meal service and other tasks." She said housekeepers try to clean the carpets, but they were in such poor condition they "cannot be salvaged."
Resident #64 confirmed the extensive soiling during an interview, telling inspectors the hallway carpets "have many stains and look very dirty." The resident specifically noted the significant soiling outside the elevator, saying the floor "looks black."
Maintenance Director #189 acknowledged that carpets were "covered in numerous stains scattered throughout the facility." He confirmed the facility was working on replacing the carpets and collecting bids, though he could not specify when quotes were first requested.
The Director of Nursing provided the most comprehensive assessment, confirming that "all carpeted areas in the facility, including the main entrance, hallways 332, 333, 325, 338, 431 and a currently closed hallway, were stained throughout." She said the facility had been working on getting new carpets since the facility's acquisition in February 2025.
The facility's own policy, dated February 2021, requires providing residents with "a safe, clean, comfortable and homelike environment." The policy specifically mandates "a clean, sanitary and orderly environment" that reflects "personalized homelike setting" characteristics.
Federal inspectors documented the violations under regulations requiring nursing homes to maintain homelike environments. The extensive carpet damage affected common areas where residents spend significant portions of their day, including main hallways, the dining room, lobby and elevator areas.
The inspection revealed carpet problems spanning multiple floors and wings of the facility. Hallway measurements showed the scope of the damage: 370 tiles in hallway 338, 325 tiles in hallway 332, and 335 tiles in hallway 333, with significant portions of each showing stains, adhesive buildup, fiber breakdown and embedded grime.
The September complaint investigation found the facility in violation of federal standards for maintaining clean, homelike environments for its residents.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Centerville Post Acute from 2025-09-19 including all violations, facility responses, and corrective action plans.