Optalis Bloomfield Hills: Medical Records Denied 90 Days - MI
The medication list for Resident 705 at Optalis Health & Rehabilitation of Bloomfield Hills didn't reach the resident's representative until June 5, 2025, according to records reviewed during a September inspection by federal surveyors. The request had been made on March 7.
When inspectors interviewed Administrator "I" on the morning of September 17, she said the resident's representative, identified in the report as RR "J," had eventually received the records she asked for. When asked how long that took, the administrator said she didn't know.
She didn't know.
RR "J" told inspectors by email that Administrator "H" had personally assured her on March 7 that the medical records staff member, identified as MR "E," was out that day but would be back Monday, March 10, and would make sure RR "J" got a copy of the most recent medication list. That Monday came and went. So did April. So did May.
The records arrived in June.
MR "E," the staff member cited by Administrator "H" as the person who would handle the request, told inspectors on September 17 that she had never received any request to provide medical records to RR "J" for Resident 705. Not in March. Not at any point before the records were finally sent.
That gap, between what Administrator "H" told RR "J" on March 7 and what MR "E" reported to inspectors six months later, sat at the center of what inspectors documented as a violation of residents' rights.
The facility's own written policy, cited in the inspection report, states that residents and their authorized representatives have the right to access health records within 24 hours of a request during normal business hours. A medication list is among the most basic pieces of health information a family member might need, particularly for an elderly resident in a rehabilitation setting where drug regimens can be complex and consequential.
Ninety days is not 24 hours.
The grievance form filed on May 20, 2025, more than two months after the original request, described the facility telling RR "J" that she was required to sign a form before receiving the records. She refused. The records still hadn't arrived at that point.
When Administrator "I" spoke again with RR "J" on the afternoon of September 17, the same day inspectors were on-site, she confirmed for the first time that the records had been provided in June. It had taken a federal inspection visit for the administrator to learn the timeline of her own facility's records delivery.
The deficiency was cited at a level of minimal harm or potential for actual harm. Inspectors noted that few residents were affected.
What the report does not say is whether RR "J" ever learned, during those 90 days, what medications Resident 705 was actually taking.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Optalis Health & Rehabilitation of Bloomfield Hill from 2025-09-17 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 28, 2026 · Our methodology
Optalis Health & Rehabilitation of Bloomfield Hill in Bloomfield Hills, MI was cited for violations during a health inspection on September 17, 2025.
The request had been made on March 7.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.