The facility displayed only scheduled hours on required daily postings, not the actual hours nurses worked, federal inspectors found during a September 16 complaint investigation. For seven of the ten days inspectors reviewed, families and residents saw fabricated staffing information.
Staff O, the facility's receptionist, told inspectors she posted the nursing staffing form every morning but never included real hours worked. "I just put up the staff hours that the nursing staff were scheduled to work," she said during a September 16 interview. "I never seen the actual hours worked completed on the form."
The deception was systematic. Staff O posted morning shift information, then added evening and night shift scheduled hours in the afternoon. But the numbers bore no relationship to who actually showed up or how long they stayed.
Staff P, the staffing coordinator, revealed the facility's previous practice made the problem worse. "The previous administration staff would fill in the actual hours worked on the nursing staff posting forms the next day," Staff P explained. "It was never done on the same day, so you would not know the actual hours worked until the next day or later if they did not get filled out."
Sometimes the real numbers never appeared at all.
The administrator, Staff C, acknowledged the violation during her interview. She told inspectors that "actual nursing hours should be posted on the same day to inform visitors and residents of the actual nursing hours worked."
Federal regulations require nursing homes to post actual staffing information daily so families can make informed decisions about care quality. When facilities post scheduled hours instead of actual hours, they hide critical information about whether promised care is being delivered.
The practice affects every aspect of resident safety. Nursing hours directly correlate with infection rates, falls, medication errors, and emergency hospitalizations. Research shows facilities providing less than four hours of daily nursing care per resident see significantly higher rates of preventable complications.
Families use staffing information to time visits, advocate for loved ones, and assess whether facilities can safely meet their relatives' needs. When that information is false, families cannot protect vulnerable residents.
The Broadview Center's deception spanned the first week of September, from September 1 through September 5, then resumed September 9 and 10. Inspectors found no evidence the facility corrected the practice on other days during the period.
Staff O told inspectors she handed the incomplete forms to the staffing coordinator to file, creating a paper trail of fabricated records. The facility maintained these false documents as official staffing records.
The violation placed all residents at risk of inadequate care without their knowledge or that of their families. Federal inspectors classified the harm level as minimal, but the practice prevented informed decision-making about resident safety.
During the inspection, Staff C admitted the facility should post real staffing numbers the same day shifts end. Her acknowledgment came only after inspectors documented the systematic falsification across multiple days and shifts.
The receptionist's candid admission revealed how routine the deception had become. Staff O never questioned posting fake numbers or completing actual hours worked. She treated the fabrication as standard procedure, suggesting the practice extended beyond the days inspectors reviewed.
The facility's staffing coordinator described an even more troubling pattern under previous management, where real hours were sometimes never recorded at all. Even when they were, families remained uninformed for days about actual staffing levels during their visits.
The Broadview Center operates at 13023 Greenwood Avenue North in Seattle. Federal inspectors completed their investigation on September 16, 2025, following a complaint about facility operations.
The violation affects some residents according to the inspection report, though the facility's practice of posting false information impacted every family member who relied on the required daily postings to understand staffing levels.
Staff O continues to post the daily staffing forms each morning, now under administrator oversight following the federal citation.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for The Broadview Center from 2025-09-16 including all violations, facility responses, and corrective action plans.