Immaculate Mary Center: Hearing Aid Lost, No Follow-Up - PA
That was months before a September 2025 inspection. When federal inspectors arrived, she still didn't have one.
The resident, identified in inspection records as Resident R3, had documented moderate hearing difficulty and relied on a hearing aid. Her care plan, written in November 2024, spelled out the problem plainly: communication difficulties related to hearing loss and a language barrier. The listed interventions included using hearing aids and a communication device. What happened instead was nothing.
Her representative told inspectors on the morning of September 15 that the resident had not been seen by an audiologist. The hearing aid had not been replaced. The facility had not scheduled an appointment. The representative said the resident was not using a hearing aid at the time of admission, but that one had gone missing in the first week she was there.
There was one attempt at an audiology consult, on March 10, 2025. It was cancelled. The reason recorded: the patient could not understand. A note added that Italian was her primary language.
The consult was not rescheduled.
The Director of Nursing confirmed it to inspectors that afternoon. The resident had not been seen by an audiologist. She did not have hearing aids.
That confirmation matters because the care plan had been in place since November. The audiology appointment had been cancelled in March. The inspection took place in September. At no point in that span did anyone arrange for the resident to get her hearing evaluated, her lost device replaced, or a new appointment made with someone who could communicate with an Italian-speaking patient.
A language barrier is not a reason to cancel care. It is a reason to find an interpreter.
The facility is at 2990 Holme Avenue in the Holmesburg section of Philadelphia. The inspection was a complaint survey, meaning someone flagged a concern before inspectors arrived. CMS cited the deficiency under tag F0685, which covers a facility's obligation to help residents access vision and hearing services. The level of harm was listed as minimal harm or potential for actual harm. A few residents were noted as affected.
That designation, minimal harm, describes a regulatory threshold, not a human experience. A woman with moderate hearing loss, living in a facility where she already struggles to communicate because she speaks a different language than most of the staff around her, spent months without the device that helped her hear. The one attempt to address it was cancelled, and the note explaining why did not prompt anyone to try again differently.
The Director of Nursing did not dispute any of it.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Immaculatemarycenter For Rehabilitation&healthcare from 2025-09-15 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 29, 2026 · Our methodology
IMMACULATEMARYCENTER FOR REHABILITATION&HEALTHCARE in PHILADELPHIA, PA was cited for violations during a health inspection on September 15, 2025.
That was months before a September 2025 inspection.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.