Glenoaks Senior Living: No Staff Evaluations for Years - MN
That admission came during a complaint inspection that reviewed the employee records of four nursing assistants. None of them had a current evaluation. One had never been evaluated at all.
The nursing assistant identified in the report as NA-P was hired on October 25, 2023. Her file contained no performance evaluation from any point after her hire date. When inspectors interviewed her that morning, she said she couldn't remember ever receiving one. She hadn't.
NA-D had been employed since November 2022. Her file held a single evaluation, dated March 13, 2023, roughly four months after she started. Nothing after that. More than two years had passed.
NA-S started in April 2022. Same story: one evaluation, the same March 13, 2023 date, and nothing since. When inspectors spoke with her at 8:27 a.m. on September 12, she said she hadn't received a review since 2023. She was right.
NA-L had been at the facility since February 2020. Her file showed an evaluation from 2022. After that, nothing. She had worked at Glenoaks for more than five years and been formally assessed once.
Four nursing assistants. One with no evaluation ever. Three whose last review was more than two years ago. All of them providing hands-on care to residents.
The director of nursing, when interviewed, didn't dispute any of it. She confirmed she had not done performance evaluations for nursing assistants during her entire tenure as DON. Three years. The inspection report does not indicate she offered an explanation for why.
The administrator's response was, in its own way, just as striking. She told inspectors there was no policy requiring annual evaluations of nursing assistants, but acknowledged it was an expectation that they would be completed. An expectation. Unwritten, apparently untracked, and for years, unmet.
Performance evaluations are one of the basic mechanisms a facility uses to identify whether staff are meeting care standards, to correct problems before they affect residents, and to document that someone is paying attention to the people providing daily care. When a director of nursing goes three years without conducting them, the question isn't just whether a box went unchecked. It's what else wasn't happening.
The inspection classified the violation as minimal harm or potential for actual harm, with some residents affected. CMS uses that designation when a deficiency hasn't yet produced documented injury but creates the conditions for it.
NA-L had been working at Glenoaks since February 2020. She had been formally reviewed once in more than five years. The director of nursing who oversaw her, and three colleagues like her, had never once sat down to evaluate whether their work met the standard residents in their care deserved.
The administrator knew evaluations were expected. She just didn't know, or didn't check, whether they were happening. For three years, they weren't.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Glenoaks Senior Living Campus from 2025-09-12 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 20, 2026 · Our methodology
GLENOAKS SENIOR LIVING CAMPUS in NEW LONDON, MN was cited for violations during a health inspection on September 12, 2025.
That admission came during a complaint inspection that reviewed the employee records of four nursing assistants.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.