Majestic Care of Kent: Lift Safety Failures Found - OH
That finding came out of a complaint inspection at Majestic Care of Kent, a nursing facility at 1290 Fairchild Avenue, completed September 10, 2025. Federal inspectors cited the facility under Tag F0689, which covers the prevention of accidents, and concluded that a small number of residents were affected.
The facility's own written policy made the expectation plain. According to the inspection report, the policy required staff to demonstrate competency in the use of mechanical lifts before ever operating one, and then again every year after that, with documentation of each competency check placed in the employee's education file. Inspectors found that requirement was not being met.
Mechanical lifts are not simple equipment. They are used to transfer residents who cannot bear weight, who are fragile, who may have dementia or limited ability to communicate distress. A sling positioned incorrectly, a lift operated by someone uncertain of the procedure, a resident shifted at the wrong angle, any of these can mean a fall, a fracture, a head injury. The population these lifts are used on is among the most physically vulnerable in any care setting.
The gap inspectors identified was not a matter of the policy being wrong or unclear. The facility had written it down. Staff must demonstrate competency before use and annually with documentation. That language existed. What did not exist, or could not be produced, was the documentation showing it had been followed.
The inspection was triggered by a complaint, filed under Complaint Number 1364232. That means someone, a resident, a family member, a staff member, someone with knowledge of what was happening inside the building, contacted regulators. The nature of that complaint is not detailed in the inspection summary, but the deficiency investigators substantiated connects directly to the use of mechanical lifts and whether the people operating them had ever been formally verified as competent to do so.
CMS rated the level of harm as minimal harm or potential for actual harm. That language reflects that inspectors did not document a specific injury tied to this deficiency during this inspection cycle. It does not mean nothing happened. It means that by the time inspectors arrived and documented what they found, they could not confirm a resident had been hurt as a direct result. The potential, in a facility where lift competency was not being documented, was present every time a resident was transferred.
Majestic Care of Kent is a for-profit facility. Its inspection history, like that of most nursing homes, is publicly available through Medicare's Care Compare database. This complaint inspection added a substantiated deficiency to that record.
The facility was given the opportunity to submit a plan of correction. What that plan contains, and whether the documentation gaps have since been closed, is between the facility and the Ohio Department of Health. Inspectors do not leave and forget. Follow-up visits are standard, and the burden falls on the facility to demonstrate the problem has been fixed, not just described.
For the residents who were transferred by lift during the period when competency documentation was missing, there is no way to know now whether the staff member operating the equipment was skilled or struggling, whether the transfer was smooth or frightening, whether they felt secure or sensed something was wrong. Residents who depend on mechanical lifts for every transfer out of bed, every trip to the bathroom, every move to a chair, are entirely in the hands of whoever is operating the equipment. They cannot get up and walk away if something feels off.
The policy was written. The training may or may not have happened. The documentation was not there.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Majestic Care of Kent from 2025-09-10 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 22, 2026 · Our methodology
MAJESTIC CARE OF KENT in KENT, OH was cited for violations during a health inspection on September 10, 2025.
That finding came out of a complaint inspection at Majestic Care of Kent, a nursing facility at 1290 Fairchild Avenue, completed September 10, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.