Westbury Center of Conyers: Call Device Failure - GA
Federal inspectors documented the failure during an August 28, 2025 complaint inspection at the facility on Milstead Road. The resident, identified in inspection records only as R7, was receiving nighttime tube feeding infusions and had no suitable call device available to request help if something went wrong.
The call device is not a luxury. For a resident who cannot eat on their own, who is connected to a feeding tube through the night, the ability to reach staff is the difference between a problem caught early and one that isn't caught at all. A tube can become dislodged. A pump can malfunction. A resident can feel nauseous, or in pain, or frightened. Without a call device, none of that reaches anyone unless a staff member happens to walk in.
What the facility did instead was put staff on manual checks every 30 minutes during the day and during the nighttime infusion period. That was the workaround while a suitable device was being located.
Inspectors cited the facility under F0558, which covers the right of residents to have reasonable access to a call system. The citation recorded the level of harm as minimal harm or potential for actual harm, and noted that few residents were affected.
The inspection report does not say how long R7 went without the device. It does not say what condition R7 has, what the tube feedings are for, or whether the 30-minute checks were actually carried out as described. It does not say who identified the problem first, or whether a complaint triggered the inspection before or after the facility became aware of the gap.
What it says is that at the time inspectors arrived, the situation had not been fully resolved. A suitable call device had not yet been obtained.
Westbury Center of Conyers is a licensed nursing and rehabilitation facility. The August inspection was a complaint survey, meaning someone, a resident, a family member, or a staff member, contacted regulators with a concern before inspectors showed up. The inspection report does not describe what the original complaint alleged.
Thirty-minute checks sound attentive. In practice, a lot can happen in 30 minutes in a room where a resident is alone, connected to a feeding tube, and cannot call for help. Thirty minutes is long enough for a tube feeding complication to become serious. It is long enough for a resident to press a call button that isn't there and wait.
The plan of correction for this deficiency is not included in the publicly available inspection record. Residents and families seeking information about how the facility addressed the problem are directed to contact Westbury Center of Conyers directly or reach out to the Georgia state survey agency.
R7's name does not appear in the report. Neither does anything about whether they knew, lying in bed during the night infusion, that there was no device within reach.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Westbury Center of Conyers For Nursing and Healing from 2025-08-28 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 29, 2026 · Our methodology
WESTBURY CENTER OF CONYERS FOR NURSING AND HEALING in CONYERS, GA was cited for violations during a health inspection on August 28, 2025.
Federal inspectors documented the failure during an August 28, 2025 complaint inspection at the facility on Milstead Road.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.