BRIA of Westmont: Incontinence Care Delays Reported - IL
The August 2025 complaint inspection documented what happened to the resident, identified in the report as R3. She had already eaten her lunch and been outside. When she asked for incontinence care, the CNA, identified as V4, said it wasn't her turn yet. V4 later told inspectors that she was the only staff assigned to R3's care, that she could have asked a nurse or another aide to step in, and that she didn't. When she finally returned, she brought someone with her to help. That person had been available the whole time.
V4 told inspectors that a 40-to-50-minute wait "was not timely" and that she understood the delay could cause skin breakdowns.
The facility's administrator said the same thing. So did the Director of Nursing, who told inspectors that residents had been calling her directly to report being left waiting for incontinence care. She said R3 had gone unchanged from 11 a.m. until 1:20 p.m. and that was unacceptable. She also confirmed that another resident, R1, had waited 40 to 45 minutes for the same care.
The problem wasn't new. Notes from the June 30 Resident Council meeting included a complaint under the nursing section: residents wanted staff to respond faster, and CNAs were sometimes telling residents "I'm not your CNA."
The facility's own incontinence care policy, updated in October 2024, states that care should keep residents dry, comfortable, and free of odor to prevent skin breakdown. It does not specify when that care should be provided.
R3 sat in wet clothing for the better part of two hours. Her skin was the risk. Her dignity was the cost.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Bria of Westmont from 2025-08-27 including all violations, facility responses, and corrective action plans.
Download the official CMS inspection PDF from Medicare.gov
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 19, 2026 · Our methodology
BRIA OF WESTMONT in WESTMONT, IL was cited for violations during a health inspection on August 27, 2025.
The August 2025 complaint inspection documented what happened to the resident, identified in the report as R3.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.