Willow Haven: Dirty Air, Broken TVs Ignored - OH
The maintenance request sat in the computer system at Continuing Healthcare at Willow Haven for nearly four months. Federal inspectors reviewing the facility's TELLS maintenance records found the original request dated April 23. The resident finally got her TV mounted in August after investigators arrived.
But broken televisions were just the beginning of what inspectors found during their complaint investigation at the Taylor Street facility.
Resident 80 arrived August 4 with a fractured spine, end-stage kidney disease requiring dialysis, chronic lung disease, diabetes, and depression. Her television didn't work when she moved in. Nobody gave her a replacement for a week.
Her air conditioner was worse. The unit smelled musty and blew dirty air into her room. When maintenance worker 173 finally came to clean it August 11, he only wiped the front half of the vents. The back half remained "soiled dark with dirt and dust," according to inspection records.
The air conditioner still smelled musty when inspectors tested it.
Maintenance worker 173 told investigators he had been "focusing on the fire" and needed time to find a television for Resident 80. He acknowledged the air conditioner vents weren't clean and said he would need to teach housekeeping staff how to remove and properly clean them.
The administrator revealed a troubling pattern during her August 19 interview. The facility purchases televisions for skilled nursing patients, but she suspects residents are taking the TVs home when they leave. She had just bought two replacement televisions that weekend.
She claimed maintenance never told her about the broken air conditioner until August 11. But Resident 80 had been complaining about the musty smell since her August 4 admission.
Three days after that interview, inspectors found another air conditioner problem. Resident 69's unit had "visible whitish clumps of lint and dust" clogged in the vents. Water pooled on the floor beneath it. The machine dripped steadily onto the room's floor.
Licensed Practical Nurse 179 confirmed what inspectors could see and smell. The air conditioner was both dirty and leaking.
The problems weren't isolated incidents. Federal records show the deficiencies substantiated four separate complaints filed against Continuing Healthcare at Willow Haven between April and August.
Residents with serious medical conditions waited days for basic amenities while maintenance requests gathered digital dust in computer systems. A woman recovering from spinal fractures breathed dirty air from an uncleaned ventilation system. Another resident lived with water dripping onto her floor from a broken air conditioner that nursing staff knew was defective.
The facility's maintenance worker admitted he didn't know how to properly clean air conditioning units. The administrator suspected patients were stealing televisions but apparently hadn't implemented any tracking system to prevent it.
For Resident 80, managing end-stage kidney disease and a broken spine was challenging enough without adding a week without television and months of breathing musty air from dirty vents. For Resident 65, a simple request to mount a television stretched across four months of bureaucratic inertia.
The inspection revealed a facility where basic maintenance requests disappeared into computer systems while residents lived with broken equipment and unsanitary conditions. Air conditioners dripped water onto floors while administrators focused on equipment theft rather than equipment maintenance.
Federal investigators documented the failures across multiple residents and multiple complaints. But for the people living at Continuing Healthcare at Willow Haven, the impact was measured in months of discomfort that could have been prevented with basic attention to maintenance requests and equipment cleanliness.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Continuing Healthcare At Willow Haven from 2025-08-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
CONTINUING HEALTHCARE AT WILLOW HAVEN in ZANESVILLE, OH was cited for violations during a health inspection on August 21, 2025.
The maintenance request sat in the computer system at Continuing Healthcare at Willow Haven for nearly four months.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.