Crestview Health & Rehab: Missing Dentures Complaint - GA
The resident, identified in inspection records only as R3, had been sent out for fittings on two separate occasions to have the grill made. At some point after it was returned to the facility, a nurse wrapped it and left it at the bedside. That was the extent of the security plan. There was no designated storage location for it. Nobody was assigned to secure it. It sat at the bedside, and then it was gone.
The certified nursing assistant who last handled the grill told inspectors she had informed her supervisor, a licensed practical nurse identified as LPN HH, after she noticed it was missing. She said she had no idea what happened to it and was certain she hadn't thrown it away. She asked the housekeepers. They all said they hadn't seen it and hadn't taken it. She couldn't identify which housekeeper had been working in that hallway that day, and wasn't sure whether that person still worked at the facility. Different housekeepers came in every day, she said.
No one from social services came to ask her about it.
LPN HH found out the grill was missing the day after it disappeared. She told inspectors the nurse had wrapped the teeth but they "obviously were not properly secured." She acknowledged the facility had no specific place to secure it. That's why it ended up at the bedside. She said she, the nurse, and the CNAs all searched for the grill. They didn't find it.
The facility eventually sent R3 out twice more, apparently believing the grill had been replaced or refit. LPN HH said she thought it had been replaced during those visits. It wasn't until staff realized the grill was still missing that the matter was reported to social services at all.
The Quality and Risk Manager, identified as QRM NN, told inspectors that R3 had filed a formal grievance over the missing grill. That grievance is what brought social services, the Director of Nursing, and the Administrator into the conversation with R3. QRM NN said she reviewed grievances to determine whether an incident was reportable, and would step in to investigate if it crossed that threshold. Her conclusion was that the grill had probably been accidentally thrown away.
Probably.
The inspection report classified the violation under F0602, which covers misappropriation of resident property and exploitation, at a harm level of minimal harm or potential for actual harm, affecting a few residents.
What the record shows is a facility that had no system for securing a valuable piece of a resident's personal property, couldn't identify who was working nearby when it disappeared, didn't initiate any inquiry through social services until the resident filed a grievance themselves, and ultimately arrived at an answer that was little more than a guess. The investigation, such as it was, belonged to social services and the Quality and Risk Manager. Neither produced an explanation.
R3 had been sent out twice to have the grill made. It was gone before they could confirm it had ever been properly replaced. The grievance is in the file. The grill is not.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Crestview Health & Rehab Ctr from 2025-08-21 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: July 2, 2026 · Our methodology
CRESTVIEW HEALTH & REHAB CTR in ATLANTA, GA was cited for violations during a health inspection on August 21, 2025.
The resident, identified in inspection records only as R3, had been sent out for fittings on two separate occasions to have the grill made.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.