Arcadia Care Bloomington: Toilet Paper Shortage - IL
Federal inspectors cited the 92-bed nursing home for failing to maintain a safe and sanitary environment after discovering the toilet paper shortage during a complaint investigation on August 19.
R3 described the experience to inspectors: "We ran out of toilet paper last week. We had to use whatever we could like napkins and tissues. We went days like that. It just made me feel disrespected and ignored."
R1 told inspectors that "for several days last week I had to have family members bring me some toilet paper or I would have been without toilet paper."
Some residents took matters into their own hands. R2 kept a personal stash, telling inspectors "They have been out of toilet paper more than once. I keep some extra, so I have some." Inspectors found two rolls of toilet paper in his drawer.
Two certified nursing assistants confirmed the shortage to inspectors. They said the facility eventually sent someone out to buy toilet paper from a local store.
The administrator acknowledged the problem, telling inspectors "I became aware we were out of toilet paper on the floor last week and I went to a local big box store and purchased some toilet paper." The facility provided a receipt dated August 8 as proof of the emergency purchase.
But the toilet paper shortage wasn't the only safety issue inspectors documented.
The main shower room on the 100 hall had several missing ceramic tiles, with other tiles cracked and loose. Inspectors observed this created "an uneven, unstable surface where the shower chair is placed when giving a dependent resident a shower."
The broken tiles pose a safety risk for residents who need assistance bathing. Nursing home residents often have mobility issues and are at high risk for falls, making stable shower surfaces critical for their safety.
The administrator told inspectors she was aware of the shower problem and had contacted a contractor to make repairs.
Federal regulations require nursing homes to maintain a safe, sanitary and comfortable environment for residents. The citation covers both the toilet paper shortage and the damaged shower tiles, noting the failures "have the potential to affect all 92 residents who reside in the facility."
The inspection was conducted in response to a complaint. Inspectors classified the violations as causing minimal harm or potential for actual harm to many residents.
Running out of basic supplies like toilet paper represents a fundamental failure in nursing home operations. Residents depend entirely on the facility for essential items, and shortages force them into undignified situations.
R3's comment about feeling "disrespected and ignored" captures how supply shortages affect residents beyond the immediate inconvenience. For people who have given up their independence to live in institutional care, being forced to use tissues instead of toilet paper or ask family members to bring basic supplies can feel dehumanizing.
The fact that some residents had experienced toilet paper shortages before suggests this wasn't an isolated incident. R2's practice of keeping extra rolls indicates residents have learned they can't rely on the facility to maintain adequate supplies.
The administrator's decision to personally drive to a big box store to buy toilet paper shows how the shortage caught facility management unprepared. Nursing homes typically order supplies through medical supply companies or bulk distributors, not emergency retail purchases.
The damaged shower tiles compound safety concerns at the facility. Loose and missing tiles create trip hazards and unstable surfaces exactly where residents are most vulnerable. Shower chairs need level, secure placement to prevent falls during bathing.
Both violations point to broader issues with facility maintenance and supply management that could affect resident care and safety in other areas.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Arcadia Care Bloomington from 2025-08-20 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
ARCADIA CARE BLOOMINGTON in BLOOMINGTON, IL was cited for violations during a health inspection on August 20, 2025.
R3 described the experience to inspectors: "We ran out of toilet paper last week.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.