White Acres Wellness: End-of-Life Care Policy Gaps - TX
Federal inspectors conducted a complaint investigation at the facility on August 18, finding deficiencies in the nursing home's comprehensive assessment process and end-of-life care protocols.
The facility's own End of Life Care Policy, dated August 2020, promised to "provide a process to assist the resident in fulfilling their spiritual, physical, and emotional needs, and to provide emotional support to families of residents with terminal illness." The policy specifically stated the facility would "help residents maintain their dignity and provide comfort and security to residents in a caring environment."
But inspectors found gaps between written policy and actual practice.
The facility's policy required coordination with hospice services when involved in a resident's care. According to the written standards, "the resident's care plan will reflect hospice interventions" and "Social Services Staff will coordinate with Hospice staff to ensure that the residents needs are communicated to the hospice."
Social services staff were supposed to include hospice team members in the resident's interdisciplinary team conferences, ensuring seamless communication about care needs and treatment goals.
Inspectors also found deficiencies in the facility's individualized comprehensive assessment process. The nursing home's policy stated that residents should receive "necessary care and services to maintain the highest practicable physical, mental, and social well-being level" in an environment that enhances quality of life within the scope of long-term care.
The policy emphasized that care and services must be "provided in a manner that consistently enhances self-esteem and self-worth."
According to facility procedures, the interdisciplinary team was required to receive and review initial assessment information. Team members were supposed to interact with residents "in a manner that enhances self-esteem and self-worth" during activities related to bathing, grooming, dining, and recreational and social opportunities.
The violations occurred despite the facility having comprehensive written policies addressing both general resident care and specific end-of-life protocols. The nursing home's End of Life Care Policy outlined its purpose as assisting residents in fulfilling spiritual, physical, and emotional needs while providing emotional support to families facing terminal illness.
White Acres Wellness & Rehabilitation operates at 7304 Good Samaritan Court in El Paso. The facility received a citation for minimal harm or potential for actual harm affecting few residents.
The inspection was conducted in response to a complaint, though the specific nature of the complaint was not detailed in the inspection report. Federal inspectors classified the violation under regulation F 0657, which governs comprehensive assessments and care planning requirements.
The citation indicates the facility failed to meet federal standards requiring nursing homes to conduct thorough assessments of each resident's needs and develop appropriate care plans. These assessments must consider the resident's medical, nursing, and psychosocial needs to ensure appropriate care and services.
For terminally ill residents, this process becomes particularly critical as facilities must balance medical care with comfort measures, family support, and dignity preservation during the final stages of life.
The violation suggests a disconnect between the facility's written commitment to dignified end-of-life care and its actual implementation of those standards. While White Acres had policies addressing hospice coordination and dignity maintenance, inspectors found the facility was not meeting these requirements in practice.
Federal regulations require nursing homes to provide care that maintains each resident's highest practicable level of physical, mental, and social well-being. For residents facing terminal illness, this includes coordinating with hospice providers, supporting families, and ensuring comfort and dignity throughout the dying process.
The inspection findings indicate that despite having appropriate policies in place, White Acres Wellness & Rehabilitation was not consistently implementing the comprehensive assessment and care coordination processes required for quality end-of-life care.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for White Acres Wellness & Rehabilitation from 2025-08-18 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 20, 2026 · Our methodology
WHITE ACRES WELLNESS & REHABILITATION in EL PASO, TX was cited for violations during a health inspection on August 18, 2025.
The facility's policy required coordination with hospice services when involved in a resident's care.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.