Normandy Terrace Nursing: Staffing Post Missing - TX
The inspector looked. Then the director of nursing looked. Nobody had it.
The director of nursing, identified in the inspection report only by her title, was observed asking Receptionist A where the posting was. Receptionist A told her: it is not up today.
That exchange, recorded by the inspector between 2:24 and 2:47 p.m., became the center of a complaint inspection that stretched across three days and drew in the facility's administrator, its staffing coordinator, and a certified nursing assistant who handled scheduling. The inspection covered the posting for August 13 as one of three days reviewed. That was the day it was missing.
The posting is meant to be visible to residents and anyone who walks through the door, a daily snapshot of exactly how many registered nurses, licensed vocational nurses, and certified nursing aides are working each shift, alongside a current resident count. Families touring the facility, residents curious about their own care environment, anyone with a reason to ask, is supposed to be able to find that information without asking anyone.
On August 13, they could not have.
CNA A, who handled staff scheduling, told inspectors the following day that she was responsible for printing and posting the daily schedule and census. She did not explain why she had not done it on August 13.
The director of nursing filled in that gap two days later. She said she had spoken with the scheduler on the afternoon of August 13, the same afternoon the inspector found nothing posted, and the scheduler acted as if she did not know it was one of her tasks. The director of nursing said she did not accept that explanation. The scheduler, she said, had completed the task without issue just a few weeks earlier, during the facility's relicensing certification observations. Then she stopped. When pressed, the scheduler said she forgot.
The director of nursing said she could not explain why.
She also acknowledged, in that same August 15 interview, that the facility had no written policy governing the daily posting. There was no internal document telling the scheduler this was her job, no checklist, no backup procedure that triggered automatically when it didn't happen. The director of nursing said the facility compliance nurse had directed staff to follow the regulation itself.
The administrator's account added a detail that sharpened the picture further. He told inspectors the staffing coordinator role had recently been transitioning to a different staff member, and the new person was not yet fully trained. He said he believed that transition was probably why the posting was missed. He also said he had not known the posting was absent on August 13 until August 15, when inspectors told him, two days after the fact.
He said he did not believe the lapse would affect residents. He acknowledged he used the posting himself when giving tours to prospective residents and their families, pointing to the numbers as evidence of the facility's staffing ratios. On August 13, had he given such a tour, he would have had nothing to point to.
The inspection report lists the violation as potential for minimal harm and notes that many residents were affected, meaning the missing information was inaccessible to the facility's entire population that day, not a single wing or unit.
Inspectors cited the facility under F0732, the federal tag governing daily nurse staffing disclosure. The finding was documented as part of a complaint inspection completed August 15, 2025.
The scheduler said she forgot. The director of nursing said she had no answer for why. The administrator learned about it from the inspector.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Normandy Terrace Nursing & Rehabilitation Center from 2025-08-15 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: September 6, 2026 · Our methodology
Normandy Terrace Nursing & Rehabilitation Center in San Antonio, TX was cited for violations during a health inspection on August 15, 2025.
Then the director of nursing looked.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.