Lakehouse Healthcare: Residents Live With Stains, Damage - MN
"I don't like the wall. Its right next to my head when I lay in bed," he told inspectors in August. "The paint does not match and it looks unfinished. It is not attractive."
He pointed to his ceiling. "I think it looks crappy."
Lakehouse Healthcare & Rehabilitation Center staff knew about the problems. They just never bothered reporting them for repair.
Nursing assistant NA-B looked at the same wall and ceiling tiles during the inspection and said she wouldn't want them in her own home. "It is not good to see those stains on the ceiling and the unpainted section there," she said. But she had never submitted a maintenance request.
Licensed practical nurse LPN-C had the same reaction. "Oh stains and the wall needs to be redone. If it was my house, I would not like to see that." She also had never reported the problems.
The facility has a computer system and walkie-talkie process specifically for maintenance requests. Staff knew how to use it. They simply chose not to.
Doors throughout the facility told a similar story of neglect. Resident 196's bathroom door was missing an eight-inch piece of laminate wood near the hinges, leaving ragged and sharp edges about four feet from the floor.
"Not in good repair to me. I don't like that. It looks bad and it is dangerous and could hook on someone's clothes and could snag," nursing assistant NA-A said when she saw it with inspectors. She had never reported it either.
Resident 76 pointed to his door jamb, where a section was pulling away and creating more ragged edges. "I don't like the look of that. It is unattractive and piece could hook on something and cut me."
Resident 146's hallway door had gouge marks running horizontally across its entire width, about four feet from the floor. She said the damage had been there "a long time." Her bathroom ceiling tiles were also darkly stained. "It is dirty and stained. It does not look good and no one offered to repair or replace it."
During a resident council meeting, the environmental problems dominated discussion. Resident 233 described stained walls, carpets, and ceilings throughout the facility. "I would make sure everything is clean and wiped up and finished painted. That is something that someone who visits us should not see. I don't like it."
Resident 199 had watched staff start repairs but never finish them. "Never got around to completing it and I don't think anyone gives a damn what I think."
The administrator agreed with residents' complaints during her interview with inspectors. She acknowledged that walls, doors, carpets, ceiling tiles, dining rooms, and halls needed repair or replacement with matching paint. "I agree it is important for residents to live in space that is in good condition."
The director of environmental services reviewed the facility's maintenance request logbook covering February through August 2025. Not a single request had been submitted for dining room walls, doors, or carpet repairs. "It isn't fair for them to see that unfinished work," she said.
Federal inspectors found the facility violated regulations requiring a safe, clean, comfortable, and homelike environment. The problems affected many residents across multiple areas of the building.
The facility's own policy from October 2022 makes clear that "all facility personnel are responsible for reporting broken, defective or malfunctioning equipment or furnishings upon identification of the issue."
Staff repeatedly told inspectors they knew about the damage and found it unacceptable. They understood the reporting process. Yet month after month, residents continued living with stained ceiling tiles above their beds, damaged doors that could snag clothing or cause cuts, and unfinished wall repairs that looked unprofessional and unwelcoming.
Resident 20 had lived with his damaged wall since admission. The repair work appeared started but abandoned, leaving him to stare at mismatched paint and unfinished surfaces every time he lay down to rest.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Lakehouse Healthcare & Rehabilitation Center from 2025-08-15 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).
Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: June 21, 2026 · Our methodology
LAKEHOUSE HEALTHCARE & REHABILITATION CENTER in MINNEAPOLIS, MN was cited for violations during a health inspection on August 15, 2025.
Its right next to my head when I lay in bed," he told inspectors in August.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.