Evergreen Crossing and the Lofts: Cleaning Failures - IN
Federal inspectors cited Evergreen Crossing and the Lofts, a nursing home at 5404 Georgetown Road in Indianapolis, following a complaint inspection completed August 11, 2025. The deficiency, recorded under F0921, found that the facility failed to maintain proper cleaning of resident rooms and bathrooms. The citation affected some residents, and inspectors classified the level of harm as minimal harm or potential for actual harm.
The facility had its own written cleaning protocols. For resident rooms, staff were supposed to complete five steps each day: pull trash and replace the liner, clean horizontal surfaces, clean vertical surfaces, dust mop, and damp mop. For bathrooms, the required daily routine ran seven steps: check and refill supplies, pull trash and replace the liner, dust mop or sweep, clean the sink area and tub, clean the commode and basin, clean walls and partitions, and damp mop. Staff were required to sign daily for each room cleaned.
The signature sheet was the paper trail that was supposed to prove the work had been done. The inspection found that the work had not been done as required.
The citation tied to two separate complaint intakes, numbered 1835279 and 2581409, meaning the cleaning failures were not a single incident caught on a single day. Two complaints had come in. Inspectors investigated and found the deficiency substantiated.
Nursing home bathrooms and resident rooms accumulate bacteria, bodily fluids, and pathogens in ways that most other living environments do not. Residents in long-term care facilities are often elderly, immunocompromised, or recovering from illness or surgery, making them more vulnerable to infections that a healthy person might easily fight off. A commode or sink that goes uncleaned is not merely an aesthetic problem in that setting. The facility's own seven-step bathroom protocol reflected an understanding of that reality. The question inspectors answered was whether that protocol was being followed. It was not.
The deficiency was cited at a harm level of minimal harm or potential for actual harm, which is the lower end of the federal scale. It does not mean no resident was harmed. It means inspectors could not document that serious harm had yet occurred, or that the potential for serious harm was imminent. The distinction matters for how regulators respond. It does not change what the inspection found.
Evergreen Crossing and the Lofts has not publicly responded to the findings as reflected in the inspection record. The facility's plan of correction, if one has been submitted, was not included in the inspection documents reviewed for this report. CMS directs anyone seeking that information to contact the nursing home or the Indiana state survey agency directly.
The inspection was completed in August 2025. The printed record was generated in April 2026. Whatever cleaning was or was not happening in those rooms during that period, residents were living in them the entire time.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Evergreen Crossing and the Lofts from 2025-08-11 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: October 26, 2026 · Our methodology
EVERGREEN CROSSING AND THE LOFTS in INDIANAPOLIS, IN was cited for violations during a health inspection on August 11, 2025.
The deficiency, recorded under F0921, found that the facility failed to maintain proper cleaning of resident rooms and bathrooms.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.