Golden Age Manor: Patient Privacy Violation Found - WI
Federal inspectors documented the incident during a survey completed April 10, 2025. The licensed practical nurse, identified in inspection records as LPN H, told inspectors she forgot to close the screen.
That was the explanation. She forgot.
The nursing home administrator, identified as NHA A, told inspectors during an interview the same morning that employees are expected to safeguard residents' protected health information and to close or lock their computer screens whenever they step away. The expectation existed. The training, presumably, existed. And still, a screen sat open.
Inspectors classified the violation as causing minimal harm or potential for actual harm, and noted that few residents were affected. In the language of federal inspections, that places it near the lower end of the severity scale. It is not a resident left unbathed for days. It is not a medication error that sent someone to the hospital. It is a nurse who walked away from a computer without locking the screen.
But the information on that screen belonged to real people living at Golden Age Manor, a nursing facility tucked into a small city of roughly 3,000 in Polk County, in the far northwestern corner of Wisconsin. Those residents did not choose to have their health records left in the open. They did not consent to the possibility that another resident, a visitor, a delivery person, or anyone else moving through that space might glance at a screen and see something private about their bodies, their diagnoses, their care.
Nursing homes collect some of the most sensitive personal information that exists. Wound measurements. Medication lists. Cognitive assessments. Histories of falls, infections, and psychiatric episodes. The records held in those computer systems document some of the most vulnerable moments in a person's life, and residents hand that information over because they have to, because receiving care requires it.
LPN H did not dispute what happened. She forgot to close the screen.
The administrator's response to inspectors was measured and institutional. Employees are expected to protect privacy. Screens should be locked when unattended. The policy was there. What the inspection record does not show is any indication of what Golden Age Manor did after the screen was found open, whether anyone reviewed who had walked past it, whether the residents whose information was exposed were ever told.
The inspection report notes that anyone seeking information about the facility's plan to correct the deficiency should contact the nursing home or the state survey agency directly.
Golden Age Manor sits at 220 Scholl Court in Amery. The April 10 survey was a health inspection. This finding was the deficiency inspectors chose to document and report.
In a facility where staff move quickly, where hallways are shared, where the line between clinical space and common space can blur, an unlocked computer screen is not an abstraction. It is a specific screen, in a specific location, with specific information on it, left open by a specific nurse who said she forgot. The residents whose records were on that screen may never know it happened.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for Golden Age Manor from 2025-04-10 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
Corrections: We strive for accuracy in everything we publish. If you believe any fact in this article is incorrect, please contact us with details, and we will review and correct it promptly.
Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.
Last verified: October 28, 2026 · Our methodology
GOLDEN AGE MANOR in AMERY, WI was cited for violations during a health inspection on April 10, 2025.
Federal inspectors documented the incident during a survey completed April 10, 2025.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.