Inspection Report

High View Manor: Bed Safety, Infection Control - ME

September 13, 2025

Madawaska, ME

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High View Rehabilitation And Living Center

MADAWASKA, ME - Federal inspectors found serious safety violations at High View Rehabilitation and Living Center during an April inspection, including failures to report disease outbreaks and dangerous bed equipment that created immediate risk of resident entrapment and death.

Immediate Jeopardy: Deadly Bed Safety Hazards Identified

The most serious violation found during the April 9 inspection involved bed safety equipment that posed an immediate threat to resident lives. Inspectors determined that three residents faced the potential for severe bodily injury or death due to bed entrapment hazards, while an additional 32 residents with bed rails were also at risk.

The facility's inspection protocol for bed frames, mattresses, and safety rails was fundamentally flawed. According to the inspection report, the nursing home failed to properly identify "existing risk for entrapment of body parts through bed inspections." This critical oversight created conditions where residents could become trapped between mattresses and bed frames or within bed rail openings.

Federal regulations require nursing homes to regularly inspect all bed equipment to ensure mattresses fit properly with bed frames and that bed rails meet strict safety specifications. When these components don't align correctly, dangerous gaps can form that are large enough to trap a resident's head, neck, or limbs but too small to allow escape.

The inspection revealed that while the facility had a bed safety policy requiring maintenance staff to inspect equipment and identify entrapment risks using specialized measurement devices, this protocol was not being effectively implemented. The policy specifically mentioned using the "Bionix Bed System Measurement Device" to identify potential hazards, but the facility's actual inspection practices fell short of these standards.

Medical Significance of Bed Entrapment Risks

Bed entrapment represents one of the most serious safety hazards in nursing home care. When residents become trapped in bed equipment, the results can be catastrophic within minutes. Entrapment of the head or neck can cause asphyxiation, while limb entrapment can lead to severe injuries, circulation loss, or death from positional asphyxia.

The risk is particularly acute for nursing home residents, who often have limited mobility, cognitive impairments, or medical conditions that prevent them from freeing themselves if trapped. Many residents rely on bed rails for repositioning assistance or fall prevention, making proper bed safety protocols essential for their wellbeing.

Industry standards require that all bed components work together as a safe system. Mattresses must fit snugly within bed frames without creating gaps larger than 4.75 inches in any dimension - the threshold beyond which entrapment becomes possible. Bed rails must also be properly sized and positioned to eliminate dangerous openings.

Infection Control Program Failures Surface

The inspection also revealed significant deficiencies in the facility's infection prevention and control program. Inspectors found that the nursing home failed to notify the Centers for Disease Control and Prevention about a Norovirus outbreak affecting multiple residents, violating federal reporting requirements.

According to the inspection findings, facility administrators acknowledged on March 31 that they were experiencing what they believed to be a Norovirus outbreak. However, when questioned by inspectors that same day, the Director of Nursing confirmed that "the CDC had not been notified of the outbreak." At that time, five residents were experiencing symptoms including nausea, vomiting, and diarrhea - classic signs of Norovirus infection.

The facility's own policy, revised in March 2025, clearly stated that the Infection Preventionist was responsible for notifying health departments of confirmed cases of reportable diseases. Maine CDC guidelines specify that any cluster or outbreak of illness with potential public health significance must be reported promptly.

It wasn't until April 1 - a full day after acknowledging the outbreak to inspectors - that the Director of Nursing contacted the CDC. During that call, she learned that testing symptomatic individuals for Norovirus wasn't required, but that an "outbreak of unknown etiology is reportable" to health authorities.

Water Safety Program Lacks Critical Components

Further inspection of the facility's infection control measures revealed inadequate water management protocols designed to prevent Legionella and other waterborne pathogens. The facility's Legionella Water Management Program lacked several essential elements required for effective pathogen prevention.

Inspectors found that the program was missing testing protocols, acceptable ranges for control measures, documentation of testing results, and procedures for corrective actions when control limits weren't maintained. Most critically, the program lacked evidence of water testing to validate its effectiveness in preventing Legionella growth.

Legionella bacteria can cause serious respiratory infections, particularly in elderly individuals with compromised immune systems - exactly the population served by nursing homes. Effective water management programs require regular monitoring of water temperature, disinfectant levels, and bacterial counts, along with systematic testing to ensure the program prevents pathogen growth.

Vaccination Program Deficiencies Continue

The inspection also identified ongoing problems with the facility's vaccination program. For the second consecutive survey, inspectors found that the nursing home failed to offer updated pneumococcal vaccinations to eligible residents, affecting three of five residents reviewed.

The facility's pneumococcal vaccine policy required staff to assess residents' vaccination status within five working days of admission and offer appropriate vaccines within 30 days unless medically contraindicated. However, the Nurse Manager-Infection Preventionist could not locate documentation showing that three residents had been offered the most recent CDC-recommended pneumococcal vaccines.

The missed vaccination opportunities were significant from a medical standpoint. One resident had received PCV13 in 2019 and was eligible for the newer PCV20 or PCV21 vaccine at least one year later. Two other residents had received their last pneumococcal vaccines in 2015 and 2016 respectively, making them eligible for updated vaccines based on current CDC recommendations.

Pneumococcal vaccines are particularly crucial for nursing home residents, who face elevated risks for pneumonia and other serious infections caused by Streptococcus pneumoniae bacteria. These infections can be life-threatening in elderly individuals, making proper vaccination protocols an essential component of resident care.

Additional Issues Identified

The inspection revealed other areas of concern beyond the major violations. During the administrator interview, it was noted that monitoring from a previous plan of correction had been discontinued after only three months, rather than being maintained as an ongoing quality assurance measure. This pattern suggests broader challenges with the facility's approach to sustained compliance and continuous improvement.

The combination of safety hazards, infection control failures, and vaccination gaps identified during this inspection reflects systemic issues with the facility's quality assurance and resident protection programs. Federal regulations require nursing homes to maintain comprehensive systems that protect residents from preventable harm while promoting their health and wellbeing.

Full Inspection Report

The details above represent a summary of key findings. View the complete inspection report for High View Manor from 2025-04-09 including all violations, facility responses, and corrective action plans.

Additional Resources

Editorial Standards

Data source: Official federal inspection data from the Centers for Medicare & Medicaid Services (CMS).

Editorial process: AI-synthesized regulatory data, reviewed for accuracy by our editorial team.

Professional review: All content reviewed by Christopher F. Nesbitt, Sr., NH EMT & BU-trained Paralegal.

Last verified: June 20, 2026 · Our methodology

Quick Answer

HIGH VIEW REHABILITATION AND LIVING CENTER in MADAWASKA, ME was cited for violations during a health inspection on April 9, 2025.

The facility's inspection protocol for bed frames, mattresses, and safety rails was fundamentally flawed.

Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.

Frequently Asked Questions

What happened at HIGH VIEW REHABILITATION AND LIVING CENTER?

The facility's inspection protocol for bed frames, mattresses, and safety rails was fundamentally flawed.

How serious are these violations?

Violation severity varies from minor documentation issues to serious safety concerns. Review the inspection report for specific deficiency codes and scope. All violations must be corrected within required timeframes and are subject to follow-up verification inspections.

What should families do?

Families should: (1) Ask facility administration about specific corrective actions taken, (2) Request to see the follow-up inspection report verifying corrections, (3) Check if this represents a pattern by reviewing prior inspection reports, (4) Compare this facility's ratings with other nursing homes in MADAWASKA, ME, (5) Report any new concerns directly to state authorities.

Where can I see the full inspection report?

The complete inspection report is available on Medicare.gov's Care Compare website (www.medicare.gov/care-compare). You can also request a copy directly from HIGH VIEW REHABILITATION AND LIVING CENTER or from the state Department of Health. The report includes specific deficiency codes, facility responses, and correction timelines. This facility's federal provider number is 205114.

Has this facility had violations before?

To check HIGH VIEW REHABILITATION AND LIVING CENTER's history, visit Medicare.gov's Care Compare and review their inspection history, quality ratings, and staffing levels. Look for patterns of repeated violations, especially in critical areas like abuse prevention, medication management, infection control, and resident safety.