The Hills Post Acute: Noise Violations Disturb Residents - CA
Resident 48 told inspectors on March 18 that staff were slamming the door at night and he could not rest. Across the hall, Resident 40 said the same thing — staff going in and out of the kitchen throughout the day, the door slamming each time, and she could not rest either. She said the facility knew about it. The problem was still there.
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See the Derila PillowThe Maintenance Director, when he walked over and closed the door himself during the inspection, confirmed what the residents had been saying. The door made a loud noise. He said he would adjust the automatic door closer so it would close more slowly, and perhaps that would help.
The door was not the only problem.
Resident 6 said the noise at shift change was very bad. Staff gathered in the hallway and got loud. She was trying to sleep and found it very frustrating. Resident 56 described what happened at the 11 p.m. shift change specifically: staff would collect in the hallway and socialize, and the noise carried throughout the hall. Neither Resident 40 nor Resident 56 had been offered a different room in response to their complaints.
When inspectors reviewed the facility's Resident Council meeting minutes on March 24, the record went back to January. Three straight months of minutes, January through March 2025, documented the same concerns: staff talking loudly during the overnight shift change, kitchen and dining room doors being slammed at night. The complaints had been raised formally, repeatedly, and in writing. They were still unresolved when inspectors walked in.
The Assistant Director told inspectors she was aware of the door-slamming complaints and the noise during shift changes. She said the facility had done rounds to check in with residents about the noise level. She described it as an ongoing issue that had improved.
Inspectors also found a separate problem in the room of Resident 70. On March 17, they observed him lying in his bed in Room A, and the wall next to his bed was visibly damaged, with scratches and chipped paint. Resident 70 told inspectors the facility had recently repaired a different wall in his room, the one near the entrance, but the wall beside his bed had not been touched. He said he spent a lot of time in his room and would like it fixed.
A week later, on March 24, the Administrator acknowledged the damaged wall and said the facility was in the process of repairing it.
The violations were cited at the lowest level of harm under federal inspection guidelines. No residents were found to have suffered physical injury. But the picture the inspection report draws is of people who raised concerns through the proper channels, month after month, and waited.
Resident Council minutes exist precisely to create a record of what residents have asked for. At The Hills Post Acute, that record showed the same complaints in January, in February, and in March. Residents said they couldn't sleep. They said the facility knew. When inspectors asked the Assistant Director directly, she confirmed the facility was aware and that the problem, in her words, was still ongoing.
Resident 40 had not been offered another room. Neither had Resident 56. Resident 70's wall, the one next to the bed where he spent most of his time, was still waiting on repairs when the inspection closed.
Full Inspection Report
The details above represent a summary of key findings. View the complete inspection report for The Hills Post Acute from 2025-03-24 including all violations, facility responses, and corrective action plans.
Additional Resources
Data source: This article is based on inspection data downloaded directly from the Centers for Medicare & Medicaid Services (CMS) via Medicare.gov. CMS releases inspection reports in bulk; we publish the findings as documented by state surveyors in the official Form CMS-2567 Statement of Deficiencies.
Plan of correction: The CMS report we receive does not include the facility's plan of correction. Facilities submit plans of correction separately to state survey agencies and those responses may not be reflected in CMS data at the time of publication. The absence of a plan of correction in our data does not mean one was not filed. Readers who want information about corrective steps taken are encouraged to contact the facility directly or their state survey agency.
Corrections may have occurred: Inspection reports reflect conditions observed on the date of the survey. Facilities may have implemented corrections, staffing changes, additional training, or other remediation since the report was issued. We report what CMS provides and encourage readers to seek current information from the facility.
Editorial process: Inspection findings are extracted from CMS source documents and synthesized using AI, reviewed for factual accuracy against the original report by our editorial team.
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Last verified: November 12, 2026 · Our methodology
THE HILLS POST ACUTE in SANTA ANA, CA was cited for violations during a health inspection on March 24, 2025.
Resident 48 told inspectors on March 18 that staff were slamming the door at night and he could not rest.
Health inspections identify deficiencies that facilities must correct. Violations range from minor documentation issues to serious safety concerns. Review the full report below for specific details and facility response.